IT Support Analyst

Our Work Matters

At Kindeva we make products that save lives, ensuring better health and well-being for patients around the world.

The Impact You Will Make

As the IT Support Analyst your primary responsibility is for the day-to-day support of the Kindeva Corporate Microsoft Azure Active Directory – onboarding and offboarding users. This individual must have a solid Microsoft Platform technical background, is well organized and independent and possesses a "can-do" attitude.

Responsibilities

• Actively Administrate all Microsoft environments and systems.
• Act as the point of contact for all Level 1 & 2 computer and system related issues.
• Serve as the first point of escalation for all end-user related support incidents for assigned site.
• Provide onsite and remote support to end users for computer systems, software, hardware, and peripherals.
• Assist in creating training materials pertaining to computer troubleshooting and usage.
• Maintain a working log detailing all required system updates, as well as the date of completion
• Ability to analyze, troubleshoot and diagnose hardware problems.
• Perform hardware/software moves, changes, additions, and upgrades.
• Manage all on boarding and off boarding of Kindeva user’s into and out of MS Azure Active Directory and all underlying Microsoft systems.
• Install and configure computer systems and applications within the company.

Qualifications

• 3+ years of experience Administrating Microsoft Azure Active Directory, Azure Exchange, Microsoft Office 365, Microsoft Teams, Microsoft SharePoint, and Microsoft OneDrive.
• 3+ years of proven experience in a heavy customer focus position involving support and technical knowledge of end user computing environments.
• Ability to maintain positive relationships with senior and executive business colleagues.
• Experience supporting networked environments including wired, wireless, VPN, TCP/IP protocol, routing concepts and basic networking such as DHCP, DNS, etc.
• Knowledge and hands-on experience with Windows desktop environments.
• Knowledge and experience supporting Microsoft Office 365 including Email, SharePoint, and OneDrive.
• Windows and desktop peripherals.
• Microsoft Active Directory User and Group administration.
• Excellent organization and ticket documentation skills.
• Knowledge and experience supporting networked and stand-alone printers.
• Working knowledge with remote support tools.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop programs.
• Extensive experience working with different operating systems including Windows and Mac OS.
• Professional written and interpersonal skills are essential when communicating with customers and clients.
• CompTIA A+ Certification Preferred.
• ITIL Certification Preferred.

#LI-Onsite 

California residents should review our Notice for California Employees and Applicants before applying. 

The expected compensation range for this position represents a good faith estimate. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental, & Vision, Health Savings Accounts, Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences, and 401k Benefits, etc.).

Kindeva Drug Delivery is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.

Do you see yourself as part of the Kindeva mission? Click Apply Now Today!