IT Support Analyst

Our Work Matters

At Kindeva we make products that save lives, ensuring better health and well-being for patients around the world.

The Impact You Will Make

As the IT Support Analyst your primary responsibility is for the day-to-day support of the Kindeva Corporate Microsoft Azure Active Directory – onboarding and offboarding users. This individual must have a solid Microsoft Platform technical background, is well organized and independent and possesses a "can-do" attitude.

Responsibilities

• Actively Administrate all Microsoft environments and systems.
• Act as the point of contact for all Level 1 & 2 computer and system related issues.
• Serve as the first point of escalation for all end-user related support incidents for assigned site.
• Provide onsite and remote support to end users for computer systems, software, hardware, and peripherals.
• Assist in creating training materials pertaining to computer troubleshooting and usage.
• Maintain a working log detailing all required system updates, as well as the date of completion
• Ability to analyze, troubleshoot and diagnose hardware problems.
• Perform hardware/software moves, changes, additions, and upgrades.
• Manage all on boarding and off boarding of Kindeva user’s into and out of MS Azure Active Directory and all underlying Microsoft systems.
• Install and configure computer systems and applications within the company.

Qualifications

• 3+ years of experience Administrating Microsoft Azure Active Directory, Azure Exchange, Microsoft Office 365, Microsoft Teams, Microsoft SharePoint, and Microsoft OneDrive.
• 3+ years of proven experience in a heavy customer focus position involving support and technical knowledge of end user computing environments.
• Ability to maintain positive relationships with senior and executive business colleagues.
• Experience supporting networked environments including wired, wireless, VPN, TCP/IP protocol, routing concepts and basic networking such as DHCP, DNS, etc.
• Knowledge and hands-on experience with Windows desktop environments.
• Knowledge and experience supporting Microsoft Office 365 including Email, SharePoint, and OneDrive.
• Windows and desktop peripherals.
• Microsoft Active Directory User and Group administration.
• Excellent organization and ticket documentation skills.
• Knowledge and experience supporting networked and stand-alone printers.
• Working knowledge with remote support tools.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop programs.
• Extensive experience working with different operating systems including Windows and Mac OS.
• Professional written and interpersonal skills are essential when communicating with customers and clients.
• CompTIA A+ Certification Preferred.
• ITIL Certification Preferred.

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