Guest Experience - Guest Experience PT

At Nashville SC, we are driven by a mission to unite our city and fanbase through soccer, all while upholding the values that define who we are—ambition, community, inclusivity, authenticity, creativity, and integrity. As we continue to grow, we’re looking for individuals who share our passion and commitment to these pillars.

• Individuals available for 6-8 hours, 15-20 times per year, and available to attend all necessary in-person and virtual training as a prerequisite for employment
• Someone who enjoys speaking and interacting with others in a warm, and respectful manner
• Able to stand, walk or walk up and down stairs throughout an event
• Must enjoy helping others and working within a team environment.
• Proactive in seeking out positive interactions with both guest and coworkers and interested in maintaining those positive relationships

• Act as a frontline representative assisting with guests and staff at all entry points of the stadium
• Secure gates and access points to ensure guests do not enter without an appropriate        ticket/credential
• Direct fans around facility and communicate stadium policies to guests
• Affectively answer guest questions with regards to wayfinding and assisting with mobile ticketing
• Understand the Stadium layout and policies and procedures
• Respond to guest concerns in a respectful and calm manner and appropriately escalate issues
• Assist with stadium set-up procedures; including checking assigned areas, checking elevators, delivering documents and equipment such as radios, tablets, ISS devices, etc. 
• Supervisory positions available