Critical Time Intervention-Team Leader

POSITION SUMMARY
Under the supervision of the Senior Vice President of Clinical and Crisis Services, the Critical Time Intervention Team Leader is responsible for the supervision of the Critical Time Intervention Mental Health Counselors, Nurse, Care Managers and Peer Specialist. The Critical Time Intervention Team Leader, in conjunction with the Senior Vice President of Clinical and Crisis Services, will assist with administrative oversight for the operations of the Nassau County Critical Time Intervention (CTI) team.
DUTIES, RESPONSIBILITIES, AND ESSENTIAL FUNCTIONS
• Establishes community relationships and serves as liaison to community partners such as Emergency Departments (ED), inpatient psychiatric units both Article 28 and 31, and Comprehensive Psychiatric Emergency Programs (CPEP).
• Maintains relationship with Nassau County Department of Mental Health, Chemical Dependency, & Developmental Disabilities and Services and the Office of Mental Health.
• Collects feedback from and collaborates with clinical team members and specialists in the community to identify, design and implement training/support needs of the community.
• Assists in the development and implementation of CTI Best Practices and Policies and Procedures.
• Assists with growth of the programs via networking internally and externally in conjunction with other departments.
• Maintains communication with other regional and Suffolk County CTI teams for the purposes of collaboration.
• Enables the collaboration between FREE, OMH, OPWDD and other entities to facilitate the cooperation of supports and services, in-person and virtually.
• Works with FREE’s Accounting Department and leadership team to ensure all required reporting for the county contract occurs as required.
• Works with the leadership team to ensure the continuity and consistency of enrollment of individuals for services.
• Provides crisis intervention in response to individuals’ behavioral and emotional needs, including support to individuals, families and team members, in-person and virtually.
• Provides supervision, guidance and direction to all assigned team members on an ongoing basis. Ensures all team members are fulfilling their roles and responsibilities. Addresses performance issues through performance improvement or corrective action measures.
• Interviews, hires, develops and retains high quality staff.
• Collaborates with Senior Vice President of Clinical & Crisis Services to manage team members’ time worked in the program while ensuring there are sufficient team members to meet the needs of the people served at all times.
• Addresses emergency situations as they occur in the program according to established policies and procedures, and ensure communication of such situations in a timely fashion.
• Attends in-service training programs, clinical and academic conferences and workshops and other educational presentations to maintain current knowledge of relevant clinical issues and techniques.
• Adhere to flexible schedule that reflects the needs of the program(s).
• Prevents, recognizes and reports abuse toward the people we support.
• Provides 24/7 coverage and support to CTI team.
• Ensures the collection of required data and documentation on consumer access and utilization of CTI services.
• Ensures that all required documentation (paper and electronic) is completed /processed appropriately, in a timely manner, and meets quality and compliance thresholds.
• Performs other duties as assigned.
Responsibilities of All FREE Employees
• Always communicates in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.
• Complies fully with FREE’s confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees.
• Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.
• Coordinates, supports, attends and participates in all required events/ meetings/ reviews/ committees, including ones outside of standard working hours.
• Meets all job requirements and stays in compliance.
• Adheres to FREE’s standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct as well as applicable laws and regulations.
Responsibilities of FREE Employees in Leadership/Management Positions:
• Ensures compliance with FREE policies, procedures, and operating standards.
• Implements a continuous quality improvement process for department services and administrative functions.
• Assists in the development, implementation and administration of Human Resources policies and programs including compliance with Equal Employment Opportunities and Affirmative Action Programs.
Please note the above duties, responsibilities, and essential functions are a non-exhaustive list, and may be changed by FREE at any time, with or without notice to the employee.
QUALIFICATIONS
• Education:
o Master’s Degree in social work, psychology, counseling or other human service field
• Experience:
o At least 3 (three) years of supervisory experience
o At least 3 (three) years of post-licensure experience working with individuals with Intellectual and Developmental Disabilities, Mental Health Diagnoses, and/or Substance Abuse
o Supervisory experience can be concurrent with post-licensure experience
• Specialized Training, Licenses, Certifications:
o LCSW, LMHC, LMSW or another related licensure required
o Licensed Practitioner of the Healing Arts (LPHA) required
o Complete the CTI certification process within 12 months of hiring
o Complete 9.58 designation certification within 6 months of hiring
• Knowledge, Skills, Competencies, and Abilities:
o Knowledge of OMH and OPWDD practices, policies and regulations
o Computer literacy required; familiarity with Microsoft Office Suite
o Must be able to motivate, lead and coach others
o Must be efficient, well organized, and have excellent communication skills
o Demonstrated ability to work in a team environment with flexibility, keeping others informed and anticipating needs is essential
• Other Requirements:
o A current PPD (tuberculosis) test or equivalent screening (will be administered upon hire if needed)
o A physical examination completed within the last year by a licensed healthcare provider
o Up-to-date immunization records, which may include (but are not limited to) MMR, Varicella, Tdap, Influenza, and COVID-19, in accordance with hospital system protocols and applicable public health guidelines
o Valid Driver’s license and satisfy criteria to be an agency driver
WORK ENVIRONMENT
This role is performed in-person, some travel within FREE Network and other relevant locations required.
PHYSICAL REQUIREMENTS
• Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours).
• Employee is required to effectively communicate both verbally and in writing.
• Employee is required to operate standard office equipment such as computers, phones, photocopiers, fax and filing cabinets.
• Employee might be required to lift/move light items.
Notwithstanding the above listed physical requirements of this position, FREE will provide reasonable accommodations to allow employees to perform the essential functions of the position, provided such reasonable accommodations do not cause undue hardship on FREE.