Engagement Manager

New York, NY, USA Req #28172
Thursday, June 5, 2025

Company Overview and Culture 

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.



Company:            ExlService.com, LLC 

Location:             320 Park Avenue, 29th Floor, New York, NY 10022

Position Title:     Engagement Manager  

 

 

Job Description:

 

Lead a team focused on solving complex business problems using data analytics and reengineering studies. Work with clients to identify key business problems and areas for improvement. Oversee team activities in gathering data, creating financial models, and performing analyses. Ensure high-quality work and provide guidance. Use various software tools such as SAS, R, Hadoop, Hive, Python, SQL, Excel, VBA, PowerPoint, Tableau, Visio, MARS and CART for risk analytics. Develop and adjust procedures to address complex issues. Manage daily project tasks, handle issues and obstacles, and organize findings to recommend new business systems and processes. Collaborate with client technology teams to update legacy systems and incorporate advanced analytics, including Big Data. Coordinate with senior client management and other teams to implement solutions and achieve project goals. Handle project management tasks for solution implementation, working with vendors and client teams across Risk, Marketing, Capabilities, and Operations. Present evaluation results and recommendations to senior leadership and executives. This position will require up to 4% travel within the U.S. to client sites and up to 8% travel to other EXL offices. Please also note, applications involving job opportunities which require the beneficiary to work in various locations throughout the U.S. cannot be anticipated.

 

Job Requirements:

 

Requires Bachelor’s degree, or foreign equivalent, in Business, Computer Science, Engineering, Mathematics, or a directly related field plus five (5) years of experience in Banking and data analytics.  Must have atleast five (5) years of experience with the following: Working with complex data structures and large datasets in a real business setting, Risk analytics for business development and finance in banking or insurance industry,  Utilizing R, Python, SAS, SQL, Excel, VBA, PPT, Tableau, Visio, MARS, and CART software. Coding complex algorithms and familiarity with key modeling techniques including logistic regression, gradient boosting models (GBM) and statistical clustering methodologies, Working with Big Data tools (Hive or Pig Hadoop) for data extraction and analysis of large and complex datasets, This position will require up to 4% travel within the U.S. to client sites and up to 8% travel to other EXL offices. Please also note, applications involving job opportunities which require the beneficiary to work in various locations throughout the U.S. cannot be anticipated.

 

 

Salary range : $160,000 - $ 175,000 per /year. 40 hours/week, 9:00am-5:00pm

 

 

To apply: Send resume and cover letter to [email protected]. Must cite job title and code EXL14in response. This notice is subject to ExlService.com, LLC's employee referral program. EEO/Minorities/Females/Vets/Disabilities.

EEO/Minorities/Females/Vets/Disabilities 

To view our total rewards offered click here —> https://www.exlservice.com/us-careers-and-benefits
 
Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees. Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits. 
 
Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy. 

Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime.  We have implemented measures to deter and to uncover such unlawful conduct.  If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).

EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.

Other details

  • Pay Type Salary
Location on Google Maps
  • New York, NY, USA