Enrollment Center Representative I

SUMMARY 

Responsible for managing phone system and handling inbound/outbound calls while providing guidance, education, customer service and support.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

•    Manages phone system and conducts outbound calls and answers all incoming calls promptly and professionally.

•    Provides education on benefits and insurance products.

•    Identifies and responds to routine questions or problems in a manner that meets or exceeds client and company specific service level standards.

•    Conducts research and problem solves to provide answers for customers to resolve issues.

•    Returns emails and letter correspondence promptly.

•    Thoroughly documents all aspects of issues consistently in a timely manner following department standards.

•    Files all paper and electronic documents according to department standards.

•    Assists in the development of client related documentation in a consistent format.

•    Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.

•    Performs other duties as assigned.

QUALIFICATIONS 

EDUCATION / EXPERIENCE 

High School Diploma or equivalent combination of education and experience

Related Work experience

Valid Insurance License

Life, Health, Accident and HMO

SKILLS

Excellent verbal and written communications skills

Excellent interpersonal and customer service skills

Organized planner with time management/prioritization skills

Ability to learn/troubleshoot new systems

Ability to understand Employee Benefit compliance concepts and requirements

Intermediate computer skills

Proficient in Microsoft Office products

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