Station Trainer

Station trainers ensure maximum effectiveness of the customer service function by developing and implementing training programs. They are involved in the plan design and existing plan enhancements. Researches new training techniques and suggest improvements to current training programs. Must be familiar with a variety of the field's concepts, practices, and procedures. Monitors and reports on employees' training effectiveness during the orientation period and the course of their employment. Performs a variety of complicated tasks. Relies on extensive experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.

• Provides initial training to employees and managers, including new hire orientation, customer service training, ramp training, harassment training, management concepts training, and recurrent training for all employees. 

• Works with trainers from other organizations to provide or support additional training requirements and hazardous goods training.

• Monitors the effectiveness of all training. Tours the terminals regularly to observe and assess the performance and knowledge of those trained. Creates reports to present observations and findings to managers.

• Trains new hires during orientation period on policy and industry-related duties. Evaluates effectiveness of training by administering topic-specific tests and quizzes.

• Provides specific training for managers requesting updates for employees under their supervision.

• Maintains accurate training records and files for all current employees.

• Follows all safety rules. Observes and reports any unsafe or hazardous conditions immediately to proper authority.

• May be requested to perform other duties as assigned based on Manager's needs or airline activity.

• Other duties as assigned

• High school diploma/GED

• At least 18 years of age

• Strong interpersonal and listening skills

• Able to work variable hours, flexible shifts, including holiday and weekends

• One (1) year of aviation training experience

• Must be able to pass a pre-employment background check and drug screen successfully

• Must be able to travel on short notice as needed

• Must successfully complete all training requirements and maintain certifications throughout employment

• Must clear an FBI fingerprint background check and obtain a custom seal

• Must be physically fit to perform duties of the job, including but not limited to standing, lifting, bending, pushing, and pulling for extended periods

• Capable of repetitively lifting to 70 pounds in confined spaces and repetitively

• Must be physically fit to perform the duties of the job

• Willing to work outside in all types of weather conditions with exposure to loud noises

• Must be able and flexible to work variable shifts, weekends, and holidays

• Specific shifts to be determined

• Must be able to work extended hours on short notice during non-routine operations