Customer Service Representative

SUMMARY:
Under direct supervision, process all incoming orders from Sales force, customers, and BAKEMARK affiliates as assigned. 

Bilingual applicants encouraged to apply. 

DUTIES AND RESPONSIBILITIES:

• Download PSP orders into NDS system after review and correction of ROE Edit List.
• When necessary, manually enter orders into NDS or PSP system.
• Reviews and corrects Order File Status Report.
• Transfers order file for routing.
• Notify customers or sales reps. of customer item “outs”.Ensures COAs, and Spec Sheets are provided to Customers as necessary.Daily invoicing of credit memos.
• Credit and Collections Answers telephone and direct calls to appropriate person.
• Research customer, Sales Rep and BAKEMARK Affiliate inquiries.
• Back up to Will-Call and other positions as directed by Supervisor.
• Provide Sales Representative vacation relief.
• Files documents as directed.
• Assist Office Supervisor with back office duties as needed; such as cash handling and NDS data input.
• Treat all customers both external and internal with dignity and respect.
• Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated.
• Other duties will be assigned as needed to meet company goals and objectives.

Compensation:
The starting hourly rate for this position is $20.00, with final compensation based on experience and qualifications.