Sales Operations Manager

Job Summary

Drives overall sale planning and enablement functions to maximize sales team effectiveness and market share penetration through systems, processes, KPI management, and organizational management.

Job Duties

• Manage implementation and evaluate current system format and recommend changes to improve pipeline management, including adoption & management of CRM system(s)
• Establish market and statistically proven opportunity probability governance & collects and evaluates sales data & analyzes economic conditions to measure the attainment of opportunities
• Track pipeline opportunities and drive accountability
• Evaluate budget progress on a quarterly basis, understand underperformance, arrange assistance and support for sales persons with undesirable trends
• Collaborate as a member of a cross-functional team to refine/deploy sales related marketing campaigns and communications
• Prepares sales forecast, recommends quotas for sales representatives, and advises on changes in promotional efforts
• Consolidates & tracks sales opportunities with all territory managers; analyzes opportunities against market trends & presents recommended paths of growth to management
• Establish key performance metrics and dashboards that align with the organization’s growth strategies and use them to optimize sales execution.
• Partner with cross-functional teams in the design and creation of motivational compensation and incentive programs
• Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.)
• Follow all Safety, Environmental and Quality policies and procedures
• Perform other duties as assigned

Experience and Education

• Ability to lead diverse teams and drive sales effectiveness
• Strong capability in designing and implementing sales processes aligned to the strategic goals of the business
• 5+ years of sales operation management experience 
• 2+ years managing sales functions within a CRM system
• Experience prioritizing tasks & managing collaboration between multiple forces
• Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
• Strong organizational skills in a fast-paced environment
• Experience in Power BI and/or JDE Reports Now
• Project Management experience preferred
• Typically require a bachelor's degree and 2 to 4 years of experience

Competencies/ Skills

• Oral and written communication skills
• Analytical thinking skills
• Strategic thinking skills
• Understanding of sales processes and systems
• Ability to combine long term vision with day to day management
• Advanced proficiency with MS Excel
• Strong analytical and research ability while providing resolution and reconciliation