FIELD SERVCIE REPRESENTATIVE AUSTIN, TX

Full-Time Field Service Technician – Austin, TX

Robotics and Digital Solutions (RDS) a Division of The Hillman Group has an opening for a Full-Time Kiosk Technician in the Austin, TX area..

You would begin your career with RDS as a part-time Kiosk Technician training on key duplicating and tag engraving kiosks. This is a full time position with between 75 and 85 kiosks. This position will start at $20 per hour. Car allowance, cell phone allowance and gas card are provided. The territory would cover a 50 mile radius of Austin, TX.

Benefits: 

• World Class Benefit plans include Health, Dental, Life-, Short- and Long-term disability insurance as well as a 401k plan!
• Company vehicle, independent scheduling, and flexibility!
• Wellness Program
• Employee Stock Purchase Plan
• Vacation/Paid Time Off/Sick Days/Floating Holiday’s
• Exclusive Hillman discounts and extra perks for thousands of products, including theme parks, shows, sporting events, concerts, dinner shows, movies and much more (Tickets at Work).

Job Description: 
•    Primary contact with our customer locations.
•    Restocks kiosks, orders product, cleans, does preventative maintenance, and responds to service and repair dispatches as needed. (Typically taking 1-2 Hrs. per machine x 1-2 times per month)
•    The schedule for routine service calls is flexible within the week 
•    Unscheduled service calls are expected to be responded to in four hours with an ETA, with on-site visit within 24 hours, however Saturday service is sometimes required(we are a retail company).
•    Ideal for retired candidates with some technical experience.    

Responsibilities:
•    Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
•    Perform on-call repairs or adjustments to the machine when the machine goes out of order.
•    Install of machines in the local area.
•    Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
•    Keep track of inventory for re-stocking machines that are in the Kiosk Tech’s possession.
•    Conduct store meetings and interact with store management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue.
•    Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

Skills:
•    Basic trouble-shooting skills
•    Mechanical and electro-mechanical skills
•    The ability to follow written and oral instructions very carefully. 
•    Basic computer skills and basic spreadsheet and email skills are also required.
•    Must have a valid drivers license

Training specific to the kiosks will be provided to all new employees.