Audit Coordinator - (outgoing correspondence / letter generation)

EXL Health is looking for Coordinators for our PreAudit Team.

This fully remote opportunity lets you make an impact from anywhere in the U.S.A.!

Responsibilities:

• Generate, review, and prepare files of outgoing Audit Letters daily.
• Maintain tracking of all outgoing letters using Excel spreadsheets
• Meet quality and productivity standards as indicated by service level.
• Comply with HIPAA and other regulations regarding confidentiality of information.
• Escalate issues to management and handle Follow Up action as needed.
• Responsible for communication and reporting of any system or workflow issues to the appropriate Leadership or Team Members
• Monitor and respond to “Chats” from Providers
• Monitor and respond to email correspondence, both internal and external.
• Make outbound calls to Providers to assist with using our Portal, verify address, contact info, and confirm receipt of EXL Request letters.
• Take inbound calls from Providers and assist accordingly.
• Other duties as assigned to support the audit process and/or company-wide programs.

Minimum Requirements

• High school diploma or equivalent obtained.
• Proficient in Microsoft Office, emphasis with Excel and Outlook

Preferred Requirements

• Healthcare experience

Professional Requirements

• Demonstrates the ability to work in an organized, efficient, and process-oriented manner.
• Strong oral and written communication skills and the ability to solve problems.
• Ability to transition from one task to another, while maintaining attention to detail
• Possesses time management skills; exhibits solid ability to prioritize work and perform multi-tasks.
• Comfortable working in a high-volume, challenging environment either with a team or individually
• Comfortable using several types of software programs.

What We Offer: 

• EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with experienced, world-class Healthcare consultants.
• You can expect to learn about many aspects of businesses that our clients engage in. You will also learn effective teamwork and time management skills - key aspects for personal and professional growth.
• We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.
• Sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond.