Field Specialist - Jackson, CA

The Company

Commercial and personal line insurance carriers rely on EXL as a key business partner through our Castle High Value and EXL Risk Control service offerings. We offer a variety of field inspection and risk control services to support our clients’ underwriting processes. EXL’s consultants deliver industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. https://www.exlservice.com/survey-and-risk-control

The Position

EXL’s Castle High Value business provides replacement cost estimating and loss prevention services on high value homes for personal lines insurance carriers. EXL Risk Control evaluates commercial businesses and their operations, documenting underwriting concerns and making recommendations for risk improvement. Both businesses are recognized leaders in the industry. 

We are looking for an adventurous and ambitious professional to work as a Field Specialist. Prior experience in real estate, home construction, risk management and/or insurance is a plus, but not a necessity given our excellent training program. This is a great “stepping-stone” position to prove your capabilities for future advancement within the company. The Field Specialist’s primary responsibility will be travelling to areas of need to complete High Value Residential Insurance Surveys and Risk Control Commercial Surveys (aka inspections).

EXL is interested in motivated and self-directed professionals who enjoy being “on the go.” All interested candidates are encouraged to submit their qualifications. Come join the EXL Survey and Risk Control team!

The Location

When not travelling, this is a work-from-home position. Travel-to-work locations will vary depending on business needs.

Why Apply?

• Competitive pay and benefits, including paid sick leave
• Superb training program
• Work from home when not in the field
• Career advancement opportunities
• Tuition Reimbursement Program
• Excellent culture and team

Pay Details:

• Pay Type: Hourly, non-exempt

Responsibilities

The Field Specialist conducts virtual and onsite inspections of high value homes and small businesses for personal and commercial lines insurance companies to analyze replacement cost value and to assess risk.

The candidate should be capable of demonstrating a high degree of professionalism and expertise to all stakeholders in the survey process (Agents, Policyholders, Business Assistants, etc.).

Field Specialists must complete the requisite number of surveys each month to achieve personal revenue production goals. Regular travel is a requirement of this job. Candidates expect week-long trips to be a regular part of the job. Travel is expected every two to three weeks and will be on a regular schedule.

High Value Surveys

• Conduct property surveys on high value homes, documenting the construction materials, workmanship and special features of structure
• Determine square footage of the home through detailed measurements or by replicating available building plans
• Generate an estimate replacement cost based on industry calculators, EXL resources and your personal findings at the home
• Observe and assess physical and liability hazards to the property, including natural hazards such as wildfire and hurricane exposure. Document all such hazards for underwriting, including recommendations for risk improvement.
• Complete a detailed survey report write-up, including narrative assessments

Commercial Lines Risk Control Surveys

• Conduct underwriting surveys and loss control assessments on commercial businesses
• Observe and evaluate risk for various commercial insurance lines of business including Property, General Liability, Workers Compensation and Auto/Fleet.
• Engage business owner to discuss and ascertain corporate safety culture, loss history, risk management controls and maturity of company safety programs
• Document all hazards observed for underwriting and make recommendations for risk improvement.
• Complete a detailed survey report write-up, including narrative assessment

Knowledge, Skills, and Abilities Needed

• High-degree of professionalism and emotional intelligence
• Strong analytical skills and resourcefulness
• Solid aptitude for risk assessment and replacement cost
• Excellent written and oral communications
• Proficiency with computer equipment and software
• Ability to manage multiple projects at once, and handle time sensitive urgencies
• Willingness to travel frequently, for extended periods of time (up to a week at a time)

High Value Survey or Commercial Survey experience appreciated