Operations Manager

We have an incredible opportunity for a dynamic Operations Manager to join our growing New York Team! 

About DO & CO 

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations. 

What We Offer: 

• Pay range: $120,00 - $130,000 annually. 
• Full-time employees are eligible for 401K and healthcare benefits; Medical, Dental & Vision.
• Daily Complimentary Meals (Breakfast, Lunch and Dinner).   
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.   
• Genuine career development opportunities, both nationally and internationally.   
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry.     

Responsibilities: 

• Support and guide Department Managers with employee relations, always maintaining a people-first approach. Serve as the deputy to the Operations Manager and be prepared to take the lead when necessary.
• Ensure optimal staff allocation across all departments to maximize operational efficiency.
• Oversee the effective dispatch of all flights, ensuring accuracy and adherence to customer specifications.
• Monitor production departments to maintain DO & CO’s high standards of quality and efficiency in alignment with internal regulations and Quality Assurance guidelines.
• Ensure compliance with all Critical Control Points (CCPs), Health & Safety protocols, Food Safety standards, and applicable legal regulations.
• Build and nurture strong relationships with all Department Heads, promoting a culture of collaboration, professionalism, and proactive problem-solving.
• Represent DO & CO in daily internal and external communications, maintaining a positive and professional image.
• Lead the development, implementation, and evaluation of operational policies and procedures, ensuring consistency and compliance across departments.
• Ensure compliance with all airline, airport, and port regulations, and lead continuous improvement initiatives as needed.
• Participate in defining and refining policies and procedures.
• Track, analyze, and report key performance indicators to reduce costs and improve operational efficiency.
• Partner with stakeholders to clarify business requirements and translate them into actionable strategies.
• Conduct cost and scenario analysis, benchmarking, and demand forecasting to support business planning.
• Assess, manage, and mitigate operational risks.
• Perform additional projects and tasks as assigned by senior leadership.

Qualifications:

• Bachelor’s degree in Business, Operations Management, Logistics, or a related field preferred.
• Minimum of 3 years of proven leadership experience in food manufacturing, logistics, transportation, or a similarly fast-paced, high-volume environment.
• Demonstrated ability to lead cross-functional teams with a proactive, hands-on leadership style and a focus on continuous improvement.
• Strong organizational and planning capabilities with a track record of managing complex scheduling, fleet operations, and resource allocation.
• Excellent verbal and written communication skills, with the ability to clearly convey direction, build alignment, and inspire team collaboration.
• Highly analytical, with the ability to track and interpret operational metrics, assess trends, and implement data-driven improvements.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with logistics, scheduling, or purchasing software is a plus.
• Skilled in contract management, negotiation, and stakeholder engagement.
• Able to perform effectively under pressure and maintain composure in high-stakes, time-sensitive situations.
• Flexibility to work varying shifts, including nights, weekends, and holidays, in order to meet the demands of a 24/7 operation.

Diversity & Inclusion Statement 

DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic. 

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