Call Center Specialist

What We Need

Corpay is currently looking to hire a Call Center Specialist within our operations division. This position falls under our lodging line of business and is located in Lexington, KY. In this role, the Call Center Specialist will be a liaison between our company and our clients. He or she will manage a large number of inbound and outbound calls. He or she must have the ability to use various computer programs, including Microsoft Office, proprietary software programs, and internet browsers. During each call, the Specialist is responsible for accurately qualifying, clarifying, and capturing client information in accordance with their travel policy, as well as securing any needed reservations or accommodations for the caller. The Specialist is expected to troubleshoot and resolve a variety of issues over the phone.

You will report directly to the manager and regularly collaborate with team leads.

How We Work

As a Call Center Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Lexington, KY office.
• Formal, hands-on training (2 weeks of paid training)

Role Responsibilities

The responsibilities of the role will include:

• Processing inbound and outbound calls with a high standard of professionalism
• Processing requests from all clients in a timely manner per the defined service levels
• Efficiently and accurately entering information into the reservation system as needed
• Communicating issues effectively and professionally with all CLC Clients and Departments
• Utilizing proper grammar and appropriate speech to notate client needs and issues
• Enhancing the reputation of CLC by providing an unexpected level of service to all clients
• Responding to and completing requests for clients before established due times
• Utilizing decision making skills to find hotel options which meet business financial goals
• Exhibiting and utilizing knowledge of hotel industry and regional markets associated with clients
• Meeting all client deadlines
• Responding to client by communicating quickly and accurately
• Calling and following up with clients on outstanding requests prior to arrival in order to complete requests
• Resolving all client and hotel issues regarding extensions, early departures or others changes to a reservation on a daily basis
• Collaborating and communicating with Account Management teams and Hotel Network Management to identify hotels frequented by clients and identify opportunities to provide clients with “in-network” hotel options
• Managing one’s inbound and outbound call time in order to maximize one’s availability to take a call

Qualifications & Skills

• High School Diploma or GED
• 1 year of call center or data entry experience preferred
• Excellent written and oral communication skills
• Previous experience in the hospitality or call center preferred
• Extremely detail oriented
• Demonstrate the ability to learn and navigate multiple PC and web based applications
• Demonstrated ability to work in a team environment
• Ability to work in fast-paced, changing environments
• Demonstrates a high degree of initiative, responsibility, punctuality, persistence and ownership
• Must be available for flexible scheduling

Benefits & Perks

• $6,000 Referral Incentive
• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

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