Hygiene & Quality Assurance Supervisor

We have an incredible opportunity for a dynamic Hygiene & Quality Assurance Supervisor to join our growing Chicago team! Your expertise will play a key role in delivering exceptional food products that exceed customer expectations.

About DO & CO 

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations. 

What We Offer: 

• Salary range: $65,000.00 - $75,000.00. 
• Full-time employees are eligible for 401K and healthcare benefits; Medical, Dental & Vision.
• Daily Complimentary Meals (Breakfast, Lunch and Dinner).   
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.   
• Genuine career development opportunities, both nationally and internationally.   
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry.     

Responsibilities: 

• Develop, implement, monitor, and enforce daily Standard Operating Procedures (SOPs) related to HACCP, food safety, hygiene protocols, and quality assurance standards.
• Conduct daily facility audits to assess compliance with Good Manufacturing Practices (GMP), HACCP, hygiene, and audit readiness standards; document findings and implement corrective actions.
• Ensure the facility meets or exceeds daily audit standards in alignment with both regulatory requirements and company expectations.
• Investigate HACCP non-compliance issues, perform root cause analysis (e.g., 5 Whys), and implement timely corrective and preventive actions (CAPA); complete quality hold procedures when applicable.
• Oversee food safety and hygiene training programs, including new hire orientation, refresher courses, and annual compliance training.
• Lead the QA team in executing GMP audits and daily documentation reviews for Control Points (CP) and Critical Control Points (CCP), ensuring all food products meet quality standards.
• Conduct daily data analysis to identify trends, monitor microbiological testing results, and take corrective actions to support continuous improvement.
• Utilize expertise in DO & CO’s IMAP micro testing; ensure adherence to all daily and monthly sampling protocols.
• Collaborate with Quality and Operations Management to manage the Complaint Management System and provide timely responses to customer feedback.
• Provide coaching and leadership to the Hygiene & QA team, including Technicians, Specialists, and Nutritionists; mentor team members in QA methodologies and industry best practices.
• Schedule and oversee QA and hygiene staff to ensure adequate shift coverage and operational efficiency.
• Assist Quality Management in annual reviews of the Food Safety System, prerequisite programs, and SOPs, and support training for new staff.
• Demonstrate the ability to work collaboratively and effectively with all department teams and management.

Qualifications:

• Two or more years of experience in a Quality Assurance role, preferably in a managerial or lead capacity within a food manufacturing or production environment.
• Bachelor’s Degree in Industrial Hygiene, Food Science, Environmental Science, or a related field (preferred).
• Must possess PCQI and HACCP certifications.
• Familiarity with food production processing or large-scale catering production and methodologies.
• Extensive knowledge of HACCP, SQF, BRC, and ISO food safety management systems, with practical application in large-scale food production.
• Strong leadership, organizational, and analytical skills, with the ability to manage multiple priorities and meet deadlines effectively.
• Proficient in data analysis to assess product performance and quality metrics.
• Ability to work independently as well as collaboratively in a fast-paced environment.
• Excellent communication and problem-solving skills, with a proactive, hands-on approach.
• Proficiency in Microsoft Word, Excel, and Outlook, and strong interpersonal skills for effective cross-functional collaboration.
• Flexibility to work various shifts (including nights, weekends, and holidays) based on business needs.

Diversity & Inclusion Statement 

DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic. 

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