Payment Processor

Job Title

Payment Processor

What We Need

Corpay is currently looking to hire a Payment Processor within our Corpay division. This position falls under our Paymerang line of business and is located in Richmond, VA. In this role, you will handle payment processing tasks, including outbound and inbound calls, and support onboarding of new hires. You will report directly to the Operations Manager and regularly collaborate with the Payment Processor team, Support, and Client Success.

How We Work

As a Payment Processor, Corpay will set you up for success by providing:

• Assigned workspace in Richmond, VA office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Making outbound calls to process payments using BizPay or Pega
• Handling inbound calls after the initial training period
• Contacting vendors via phone or email to complete payments
• Using critical thinking to resolve incomplete client information
• Participating in daily team standups and contributing to team chat discussions
• Collaborating with PP2s and support teams for escalations
• Supporting new hire training through side-by-sides and mentoring
• Performing other duties as assigned

Qualifications & Skills

Must-Haves:

• 6+ months of call center or customer service experience
• Strong communication and de-escalation skills
• Critical thinking and problem-solving ability
• Teamwork and collaboration mindset
• Proficiency with BizPay, Pega, Microsoft Excel, Outlook, Teams, and Citrix Workspace

Nice-to-Haves:

• Experience in retail or receptionist roles
• Familiarity with payment systems or financial operations

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.