Collections Agent

What We Need

Corpay is currently looking to hire a Collections Agent within our Corporate Payments line of business and is located in Brentwood, TN. In this role, you will perform a wide variety of credit & collection functions. Following established guidelines, handle inbound and outbound calls regarding payment and other inquiries relating to their accounts. You will report directly to the Collections Supervisor.

How We Work

As a Collections Agent, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Responsible for researching and collecting of Corpay products
• Making recommendations based on policy/procedures for mitigating risk
• Following established guidelines/procedures regarding negotiations
• Negotiating payments (dollar/method/date) on past due delinquency using procedural guidelines
• Ensuring adherence to Comdata debt collections practices and procedures
• Monitoring past due accounts and taking appropriate actions to resolve problems by contacting customers, escalating issues to management; coordinating with respective departments on any plans/solutions
• Maintaining collection files and notes to facilitate aging reduction
• Researching and reconciling outstanding accounts to resolve issues and determine if adjustments, corrections, or collections should take place
• Providing trainee support and coaching as needed while providing feedback to management
• Performing other job-related duties as requested to ensure the goals and objectives of the department are met
• Assessing those customers changing financial status and recommending modifications to that relationship
• Reporting to a collection supervisor or manager and interacting closely with Sales, Customer Relations, and other Fleetcor departments to minimize losses and maximize profits

Qualifications & Skills

• High School diploma or equivalent required, some college strongly preferred
• 1+ year experience in the Collections/Customer Service/Telemarketing/Telesales industries required
• Basic written and verbal communication skills required
• Basic organizational and analytical skills
• Proficient in basic computer skills including Microsoft Office
• Ability to work in a team environment
• Must be goal oriented
• Ability to establish and maintain relationships with internal departments and external customers
• Promote customer awareness of contractual terms and conditions
• Demonstrate a self-motivated independent work approach

Benefits & Perks

• Medical, Dental & Vision benefits available the 1^st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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