Account Manager III

Account Manager III

What We Need

The Account Manager is the primary client services contact responsible for supporting retention, client satisfaction, and sustaining client revenue growth of their assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. Associates may be assigned to a pool of customers, a specific customer base or functional area for support, retention and/or portfolio growth. Associates also work directly with clients to provide day to day account support, problem resolution, research, and analysis. 

How We Work

As an Account Manager III, you will be expected to work in an onsite environment. Corpay will set you up for success by providing:

• Assigned workspace in the Brentwood, TN office. 
• Company-issued equipment.
• Formal, hands-on training.

Responsibilities

• Developing and executing a client service delivery strategy for assigned clients around needs, contract specifications and cost components
• Completing the processing of customer requests with minimal assistance and maximum efficiency
• Supporting activities may include account maintenance, order processing, user security, report generation, reconciliation, funding, and billing
• Conducting regularly scheduled calls, presentations and/or on-site client visits to review business performance including training and education
• Mastering complex back office processing, is effective at pro-actively seeking customer impacting information and data, can interpret, act and update data effectively and demonstrates exceptional multi-tasking skills
• Ability to identify and handle work with minimal supervision. Is able to effectively mentor others on standard processes and best practices
• Primary escalation for contact center customer issues and processes. Acts as an internal resource for associate questions, caller escalations, and is a backup for other department

Qualifications

• Minimum High School diploma or equivalent is required.
• Associate or Bachelor’s degree is preferred
• 4+ year of relevant experience 
• Knowledge of internal systems, process and procedures is a plus
• Excellent level of personal organization
• Demonstrated, strong interpersonal skills, analytical skills, attention to detail, follow-up skills
• Excellent communication skills, both verbal and written in order to properly communicate our product offerings and functionality.
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner
• Highly responsive to calls and emails; utilize available tools to track appointments and manage priorities
• In-depth knowledge of products, services and systems; ability to proactively recommend best practices to clients
• Proficient phone and computer skills
• Ability to answer and manage incoming and outbound and work with the other internal departments

Benefits & Perks

• Medical, Dental, & Vision benefits are available the 1^st month after the hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacations, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status, or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

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