Direct Client Services Account Manager

Direct Client Services Account Manager

What We Need

Corpay is currently looking to hire a Direct Client Services Account Manager within our CLC Lodging division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will serve as the primary liaison and relationship manager for the client, while providing unparalleled customer service, service recovery, technical assistance, and exemplary high-level relationship management. The Account Manager is responsible for identifying opportunities to enhance service while generating income and is expected to be proactive in identifying current and future client needs. This position requires the individual to be extremely detail-oriented and enjoy working in a fast-paced environment. The Account Manager is expected to have a complete knowledge base on all their clients utilizing various reports to track trends, highly developed customer service skills, and the ability to work in a high-pressure environment with service deliverables at a premium expectation. The Client Services Account Manager reports directly to the Manager of Direct Implementation and Client Services & will regularly collaborate with other teams and departments.

How We Work

As a Direct Client Services Account Manager, you will be expected to work in a virtual environment. Corpay will set you up for success by providing:

• Home office set up
• Company-issued equipment
• Formal/ hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Building and maintaining lasting relationships, which includes intimate knowledge of accounts, including essential contacts, account preferences, and activity flows for past, present, and future
• Reporting to ensure all client feedback, trends, highlights, & lowlights and recording for the Executive teams
• Communicating with clients, resolving conflicts, and ensuring compliance on client deliverables and revenue
• Updating Account health & client reporting via the CLC Intranet, Excel, & as required in other formats – as needed by management
• Working closely with all needed teams, both internally and externally: Including but not limited to CLC Reservations, Hotel Network, and Customer Support Services to provide solutions for potential issues and/or opportunities
• Driving account retention and growth of contract business through strong performance and relationships while preforming scheduled account reviews with client lodging managers and leadership teams
• Monitoring and managing accounts in accordance with any and all key metrics
• Communicating with client(s) (in-person, phone, electronic) on a frequency that is acceptable to the client(s)
• Conducting regular business reviews, such as monthly calls, with clients utilizing reporting tools, based on client and company needs
• Exhibiting and utilizing knowledge of the hotel industry and markets associated with the client's industry
• Attending all scheduled trainings, meetings, or other events as assigned by supervisor or other levels of leadership
• Meeting deadlines for any monthly, quarterly, or yearly goals
• Reporting up quarterly on client(s) account health, success & risks of the portfolio(s)
• Responsible for all other duties assigned as needed

Qualifications & Skills

• College degree or 1-2 years of previous account management-related experience
• High-level presentation skills
• Demonstrated strong ability to negotiate, teach others, and report on key metrics
• Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy
• Demonstrate a high focus on managing up on responsibilities
• Highly skilled in consulting, negotiating, and communicating with customers
• Demonstrated knowledge of Microsoft Word, Excel, Outlook, PowerPoint and navigating the internet
• Demonstrated ability to problem solve at a high level through critical thinking
• High level of professionalism
• Demonstrates ability to learn and grow the depth of industry knowledge
• Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service

Benefits & Perks

• Medical, Dental & Vision benefits available the 1^st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency