Tech Specialist II

What We Need

Corpay is currently looking to hire a Tech Specialist II within our North American Fuel division. This position falls under our North American Fuel line of business and is located in Brentwood, TN. In the role, the Tech Specialist will be responsible for assisting with all technical aspects of customer and third party interfaces to ensure customer satisfaction and effective use of products and services.  This may include internal and external service and sales support.

The primary function of this role is to quickly address technical questions, real-time integration issues and escalations raised by our customers. The specialist may also develop and modify custom reports to meet the customer’s requirements. At times the Technical Service Specialist will escalate issues to other resources, assist with user acceptance testing, and support the introduction of new products and features.

Associates may be assigned to support a specific type of technology or to a pool of customers or to a specific customer base for support. This position will respond to service tickets, inbound emails and phones calls and work directly with clients to provide day to day account support, problem resolution, research, and analysis.

This position will participate in the onboarding of our clients with the products that they purchased. This could include Express Cash, Fleet, OnRoad, Purchasing/Travel and Entertainment cards as well as ePayables virtual cards for AP payments.

How We Work

As a Tech Specialist II you will be expected to work in a Hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in the Brentwood, TN office
• Company issued equipment
• Formal, hands-on training

Role Responsibilities

• Resolving time sensitive customer technical problems by following established resolution procedures as well as documenting, communicating and follow-up with management as necessary.
• Demonstrating a broad knowledge of system integration options to include Batch file processing utilizing FTP/SFTP, API interfaces, web Services, etc.
• Working with sales, account setup specialist, implementation project management, the customer and other associates for a successful customer implementation.
• Maintaining and executing various macros and scripts used to update customer account information in various programs
• Developing new programs or processes for implementation and support

Qualifications & Skills

• High school diploma or general education degree (GED) required (Bachelor degree preferred)
• 4+ years of experience in a professional work environment
• 2+ year of experience with Help Desk, client support, technical support or customer-interfacing preferred
• Demonstrated strong interpersonal skills, solid analytical skills and attention to details; and excellent follow-up skills
• Strong knowledge of Excel including the use of formulas and macros
• Demonstrated ability to work calmly in a fast-paced team environment
• Strong understanding of networking and VPN connectivity
• Access Database/SQL experience is desired
• Transportation Industry experience preferred
• Experience using Business Intelligence tools such as Business Objects, PowerBi or Tableau is desired.
• Excellent communication skills, both verbal and written, in order to properly communicate our products functionality and technical interface options.
• Highly responsive to calls and emails; utilize available tools to manage priorities without compromising other responsibilities
• Superior customer service skills, with the ability to react quickly and decisively to resolve customer issues.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1^st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Our Company & Purpose

Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.  Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.   

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people.  These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as Corpay and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.corpay.com or following Corpay on LinkedIn.

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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