Product Support-Office Coordinator

SUMMARY: This position’s main goal is to assist and solve customer needs. This will be done through product research and verifying the correct information is communicated to the customer.


DUTIES & RESPONSIBILITIES:

• Research automotive parts information using electronic media, manufacturers websites and catalogs
• Provide an exceptional customer experience via email and phone
• Follow-up with customers on same day via email or call
• Evaluate and convey part quality concerns to appropriate department or leaders
• Resolve customer complaints/escalate customer issues to Product Specialist or management as required
• Work closely with our Sales Teams, Buyers and Product Line Specialists to support customer needs
• Add products into Item Master
• Know the Line Card and top vendors to use for products being requests from customer
• Other duties as assigned

MINIMUM REQUIREMENTS:

• High School Diploma or GED
• A minimum of 1 year of relevant work experience (customer service, procurement, or other appropriate position & automotive parts)
• Must have strong attention to detail, punctuality, and ability to work in a fast-paced environment
• Requires ability to communicate in verbal, written, and electronic formats, as well as the ability to understand directions and requests via phone or in person
• Intermediate knowledge of Microsoft Office (particularly Excel and Word)
• Must be willing to travel to customer and supplier locations, when needed.

PREFERRED REQUIREMENTS:

• Associate degree in relevant field from an accredit college institution
• Experience using supplier databases to research and look up products
• 3+ years of experience in Microsoft Excel and Outlook
• 3+ years of experience in Vendor Category Management or equivalent combination of education and experience

OTHER:

The selected applicant will be subject to a background check and drug testing.