Service Technician

Why you’ll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

TriMark is GROWING its Service Team!

POSITION SUMMARY:

• The Service Technician reports to the Divisional Director
• Located in San Diego, CA or Irvine, CA
• Full-Time
• Hybrid

This individual is responsible for service activities for controlled environment rooms (CERs), which typically have temperature, humidity, ventilation, and lighting control.  Provides on-site service for older CERs.  Starts up and commissions new rooms.  Gives feedback on design and installation activities from a service perspective.  Assists with planning, design, purchase, scheduling, and installation of mechanical systems when needed.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Equipment Service:
  • Repair and service TriMark RW Smith CERs
    • Provide technical support to users and field service personnel.
    • Track all service and maintenance events, prepare service reports, and initiate billing.
    • Assist with installation of controls, refrigeration systems and other mechanical equipment.
    • Coordinate piping runs according to BIM and site inspection.
    • Inspect work in progress to ensure that workmanship conforms to specifications and good working practices.
    • Understand and modify PLC logic for specified environment rooms, including refrigeration, humidification/dehumidification, lighting, sensors, and alarms.
    • Resolve punch list issues.
    • Start up and commission CERs.
    • Train end users on the use and care of their CERs.
    • Propose and implement changes to the CER service business to generate more revenue and profit.
• Repair and Maintenance:
  • Inspect food service equipment for the purpose of ensuring safety
  • Identify necessary repairs and provides ongoing preventative maintenance
• Inventory Management:
  • Manage and maintain proper equipment, parts inventory, and tools on the service vehicle.
  • Maintain and take periodic inventory of parts, materials and components as directed.
• Communication:
  • Provide timely and detailed service reports via assigned tablet.
  • Reach out to Senior Service Techs for troubleshooting or assistance periodically.
  • Use field automation systems (i.e., tablets, cell phones, etc.).
• Customer Interaction:
  • Provide professional service and customer support during service calls and installations.
  • Comprehend customer requirements, build positive relationships, and take appropriate actions.
• Safety and Compliance:
  • Operate vehicles in a safe manner.
  • Use appropriate personal protective equipment (PPE).
• Documentation:
  • Read and interpret equipment manuals for required maintenance and service.
  • Maintain and take periodic inventory of parts, materials, and components as directed.
• Additional Responsibilities:
  • Inform management regarding intermediate procedures and/or status of work orders.
  • Help in other jobs as needed.
  • Perform other related duties as required and assigned.

COMPETENCIES:

• Strong analytical skills required, including a thorough understanding of refrigeration equipment, electrical circuitry, controls, and trouble shooting.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of team members, customers, and subject matter experts.
• Experience training end users.
• Ability to read blueprints and electrical schematics.
• Knowledge of basic computer skills, including Word, Excel, and PDF readers.
• Programming of controllers such as PLCs preferred.

QUALIFICATIONS & EXPERIENCE:

• High school diploma or GED.
• At least 5 years of recent experience with refrigeration theory, installation, and service.
• Universal Refrigerant Handling certification.
• Experience with mechanical and electrical control logic.  This skill must include proficiency with digital and analog I/O, loop control, AC and DC power, temperature and humidity control.
• Construction site experience.
• Experience designing and installing controlled environment chambers or walk-in coolers is preferred.
• Valid vehicle insurance and driver license throughout course of employment.
• Ability to successfully pass a background check post offer acceptance.

PHYSICAL REQUIREMENTS:

• Ability to lift 75 pounds.
• Bend or twist body.
• Use hands to handle, control or feel objects, tools. or controls.
• Stand for long periods of time.
• Keep or regain their balance.
• Kneel, stoop, crouch, or crawl.

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