Sr. Technical Support Specialist

A Day in the life

A day in the life of a Senior Technical Support Specialist is a blend of hands-on troubleshooting and strategic oversight. You'll provide on-site and remote desktop support, resolving user issues promptly to ensure uninterrupted operations. With a focus on maintaining hardware inventory and monitoring server logs, you'll proactively address potential issues and ensure system reliability. Your responsibilities include installing and configuring software, conducting routine maintenance, and creating user accounts to support seamless operations. With a self-motivated approach, you'll tackle complex problems, develop training materials, and collaborate with IT teams to implement effective solutions. Whether in the office or field, your dedication to user satisfaction and system integrity drives your daily activities.

Technical Tools Used Daily

• Microsoft Office
• Operating systems (Win 11)

What is Stanley Martin looking for ?

The ideal Senior Technical Support Specialist candidate is a self-starter, is organized and detail-oriented, with a positive attitude. Being able to thrive in a high-volume environment while communicating clearly and building strong internal and external relationships is imperative to the success of this role

Must Haves

• Technical support experience, education, certifications, or a combination
• A desire to learn and motivation to excel in a customer service-centric environment
• A valid driver’s license and available transportation for support of remote facilities

Nice to Haves

• Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration, Cisco hardware, Exchange, and virtual environments