Support Technician

We are currently seeking a full-time IT Support Technician responsible for offering support and technical assistance to end users who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

MAJOR RESPONSIBILITIES:

• Responding to queries via chat, email, or phone
• Training other staff members on troubleshooting and diagnosing problems
• Writing, editing, and revising training manuals for new and updated software and hardware
• Maintain and improve technology standards and compliance levels
• Providing technical assistance for questions and problems
• Resolving problems with networks and other computer systems
• Diagnosing system errors and other issues
• Following up with customers to ensure full resolution of issues
• Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
• Running reports to analyze common complaints and problems
• Installing or changing software to fix issues
• Remotely accessing hardware or software for clients to make changes and fix problems

 POSITION QUALIFICATIONS:

• Proven experience as a support technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent analytical skills
• Detail oriented with strong mathematical skills.
• Must be service oriented with customer service skills.
• Must have maturity to work with little or no supervision.
• Ability to meet deadlines and handle rush assignments.
• Must have the ability to work effectively in a team environment.
• Valid Texas Driver’s License and the ability to successfully pass a MVR, drug screen and background check.
• Willingness to work flexible hours, nights, weekends, and holidays as needed.