Branch Billing Team Lead

Job Overview: 

This position is primarily responsible for supporting billing team for efficiency and accuracy in the accounts payable/accounts receivable management system. Communicating with team members and other departments, providing clarifications, resolving issues, and assisting in creating and streamline billing processes.

Key Accountabilities:

• Support team on a day-to-day basis, ensuring timely and accurate billing/invoicing.
• Organize, assign, delegate, and coordinate the billing team workload to ensure accuracy while meeting objectives and deadlines.
• Monitor reports and perform internal audits to validate billing accuracy and completeness. 
• Monitor credit/rebill percentages and work with branch locations to identify root causes.  Partner with branch location to reduce non-response time for credit disputes from the customer.
• Continuously work with supervisor and manager to improve billing policies, procedures, and guidelines based on analysis of root causes and corrective actions for billing issues. 
• Provide feedback to supervisor and manager regarding employee performance and development.
• Continuously promote a positive working environment and improve employee morale.
• Manage cross-training within the team and ensure documentation is saved in a central location.
• Participate and/or lead projects as assigned.
• Perform semi-annual reviews for branch billers.

Role Responsibilities:

• Review billing reports and assist team with timely billing.
• Review billing for accuracy.
• Ensure cross-training is completed.
• Maintain billing for assigned accounts.
• Consult with management regarding any billing delays.
• Take a leadership role or offer participation in assigned projects to advance the mission of the organization.
• Other duties as assigned.

Qualifications:

• Associate degree or equivalent work experience.
• 2+ years of accounts payable and/or accounts receivable experience.
• Clear understanding of branch operations, a plus.

Individual Skills & Competencies:

• Strong computer skills, with advanced skills in Excel.
• Ability to research and problem-solve.
• Strong attention to detail to provide quality service with accuracy.
• Excellent communication skills, both verbal and written.
• Demonstrate ability to interact effectively with individuals at various levels in the organization.
• Demonstrate strong time management and organizational skills.
• Ability to take initiative and have a sense of urgency for time-sensitive materials.
• Ability to work cohesively within a team environment.