People Operations Business Partner

The People Operations Business Partner serves as a strategic partner to the business unit leaders within the organization.  The Business Partner works to align People Operations strategies with business goals and objectives. They are responsible for providing support, guidance, and expertise to ensure the organization’s workforce is effectively managed, developed, and engaged. The position also formulates partnerships across the People Operations function to deliver value-added service to management and team members that reflects and supports the business objectives of the organization.

This role specifically is responsible supporting IMG Academy On Campus Athletics & Athletic & Personal Development.

Position Responsibilities

• Partner on day-to-day operational priorities and objectives across all People Operations functions including Talent & Acquisition, Total Rewards, HRIS, Learning & Organizational Development, Experience, Inclusion and Compliance to best serve the business.
• Collaborate with the business unit leaders to understand their goals, challenges, and workforce needs, and develop strategies that align with the organization’s overall business objectives.
• Manage and resolve team member concerns, including conflict resolution, performance management, disciplinary actions, and investigations, while ensuring compliance with employment laws and company policies.
• Assist in the development and implementation of performance management processes, including goal setting, performance evaluations, feedback, and improvement plans.
• Identify training and development needs within the business and collaborate with the Learning and Organizational Development team to design and deliver relevant training programs.
• Work closely with management and team members to improve work relationships, build morale, and increase productivity and retention.
• Analyze people data and metrics to identify trends, issues, and opportunities for improvement, and use data to inform on strategies and decisions.
• Provide guidance and input on business unit organizational structures, workforce planning and succession planning.
• Promote a positive workplace culture and team member engagement through initiatives such as pulse surveys, feedback mechanisms, and recognition programs.
• Ensure compliance with all State and Federal laws related to day-to-day management of team members, mitigating legal risks, and ensuring regulatory compliance. Partner with the legal department as needed.
• Ensure that policies and procedures are communicated, understood, and adhered to within the business units.
• Support organizational change initiatives, including restructures, mergers, and acquisitions, by helping manage the impact on team members and facilitating effective transitions.
• Assist international team members with expatriate assignments and related matters.
• Ensure reports and records are maintained with a commitment to ensure confidentiality.
• Work with team members to maintain a safe, secure, and healthy work environment.
• Adhere to all company policies, procedures and business ethic codes.
• Perform other related duties as assigned.

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong understanding of employment laws and regulations.
• Ability to build strong relationships and influence at all levels of the organization.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Change management expertise.
• Ability to work with confidential information and maintain confidentiality.
• Desire to work collaboratively with colleagues.

Preferred Qualifications 

• Bachelor’s degree preferred or relevant years of experience.
• Minimum of 5 years of experience in HR roles, with a focus on Business Partner responsibilities.
• Proficient in HRIS, Payroll systems or related HR software.
• Proficient in Microsoft Office Suite.
• SHRM or PHR certification preferred.
• Bilingual preferred.

Physical Demands and Work Environment

• Ability to work flexible hours to include nights, weekends and holidays is required
• This role is considered essential and may be required to work during weather emergencies or business closures in order to meet operational requirements

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