Accommodations Manager (Housekeeping)

The Accommodations Manager (Housekeeping) will be responsible for the daily oversight and management of the Accommodations team at a boarding school and sports training destination located on a 400-acre area campus.

Position Responsibilities

• Responsible for oversight of the daily cleaning activities of the Accommodations department overseeing numerous buildings (academic center, dorm rooms, offices, laundry and other public facilities)
• Develop and maintain strong relationships with internal customers across the organization
• Collaborate with internal teams to streamline operations and continually enhance the campus experience
• Plan, organize and direct staff to ensure the highest degree of guest satisfaction
• Assist in the recruitment process for new team members, including temporary or seasonal staff
• Coordinate and assist with the onboarding and training process for new team members
• Promote teamwork and quality service through daily communication and coordination across campus
• Facilitate professional development initiatives for team members to expand their skills and experiences
• Oversee the payroll review process and adhere to IMGA policies on payroll coding and deadlines
• Partner with Director of Accommodations and Finance Department to establish and maintain the annual budget
• Regularly inspect rooms and common areas to verify cleaning standards are met
• Partner with Director of Accommodations to investigate and resolve concerns related to cleaning services
• Manage communication with outside vendors related to equipment and service repairs
• Assist in the development and success of departmental short-term and long-term business objectives
• Collaborate as needed to organize the supply and inventory control process
• Fill in and support senior managers as needed
• Other duties as assigned by management

 Knowledge, Skills and Abilities

• High school graduate or equivalent
• Bilingual – English and Spanish (Required)
• 5+ years of experience managing a team
• 5+ years of experience in the housekeeping industry
• Knowledge of OSHA and safety standards
• Proven excellence in customer service.
• Strong independent judgment and decision-making skills ability
• Experience with MS Office and other computer systems
• Desire to work collaboratively with colleagues
• Excellent written and verbal communication skills

Physical Demands and Work Environment

• Ability to lift, carry, move, push and pull equipment or boxes up to 40lbs
• Ability to stand and walk for duration of shift
• Ability to work on various indoor and outdoor surfaces including grass, turf, courts, etc. in all weather
• Must be able to push and pull carts and equipment
• Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks.
• Must be able to climb stairs on a continuous basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment.
• Must be able to operate office equipment such as computers
• Ability to work days, nights, weekends and holidays as needed