Process Improvement Specialist

                                                          
The general salary range for this position is $44,300-62,100. Salary offers will be commensurate with experience, qualifications, skills, training and education.

Humane World for Animals, a global leader in animal advocacy and protection, is seeking a Process Improvement Specialist for the Trust/Estate team within the Office of the General Counsel. In this position you will optimize processes, as needed, and instill a culture of continuous improvement throughout the Trust/Estate team/department by working collaboratively with the that team in analyzing and optimizing processes.

Responsibilities:
•Identify performance metrics to capture relevant data to demonstrate the effectiveness of each process improvement engagement, Measure, analyze, and evaluate existing processes, collect data to identify root causes, perform cost benefit analysis, and identify improvement opportunities develop metrics to measure critical success factors;
•Lead the teams on projects that focus on reducing waste, balancing risk, streamlining processes, and where applicable, enhancing customer satisfaction, Lead on multiple projects, studying ways to make improvements to one or many steps to increase productivity, reduce costs, improve time management, or make needed changes to other aspects of the process;
•Participate in the development, improvement, implementation, and training of standardized process improvement methods to team members;
•Facilitate process improvement meetings and workshops, including business process reengineering sessions, brainstorming sessions, and various process improvement events, as needed, or requested;
•Create & present a project storyboard to clearly explain what, why & how the project will be completed;
•Create both paper and database files for new estate matters including entering basic information into database; scanning relevant documents into database; searching Humane World for Animals membership database for record(s) and entering applicable information and history into files.  Forward new file to designated member of the estate administration team or further action and provide necessary information to other departments, including Philanthropy and Accounting;
•Receive estate/trust account statements, update account balance in required database files and, based upon pre-established guidelines, file statements, forward to designated member of the estate administration team, and/or provide information to Accounting department. Assist estate administration team with matters related to the annual review by outside auditors;
•Receive and review for clarity all K-1 Schedules and Forms 1099 before forwarding to accounting and filing. Record all incoming checks and update appropriate database with date deposited or forwarded;
•Regularly monitor estates/trusts email folder, forward information to designated member of the estate administration team for any further action. On request, obtain additional information from, or provide information to, insurance/annuity companies, financial institutions, estate fiduciaries, attorneys, Humane World for Animals and Humane World for Animals affiliate employees, etc.  Receive and process all incoming estate-related mail;
•Maintain current database files and lists for all estates and related matters.

Qualifications and Requirements:
• Two (2) years Administrative Assistant experience (preferably in legal environment);
• High School Diploma with the equivalent experience;
• Excellent organizational skills and extraordinary attention to detail with respect to documents and files;
• Ability to handle sensitive materials and information with discretion and confidentiality;
• Ability to work efficiently with a very large number of files daily, the ability to manage multiple and often changing priorities and issues of varying complexity, while meeting time sensitive deadlines and deliverables;
•Excellent use of the English language, organizational, and oral and written communication skills.  Attention to detail and commitment to excellence, demonstrated by the delivery of quality and timely outcomes;
•Ability to communicate successfully, effectively, and diplomatically with people of all educational and experience levels; 
•Proficient in the latest version of Microsoft Office, particularly using Microsoft Word and Excel.  Proficient in a ROI database application preferred. Ability to learn new software programs as needed;
•Ability to work both independently and as an effective team member;
•Ability to identify underlying issues in complex situations and resolve problems creatively, effectively, and proactively;
•Ability to manage multiple priorities and work independently, as part of a team, and with all levels of the organization. Flexibility with willingness to learn and anticipates the needs of self and staff;
•Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive;
• Ability to move/lift to and including 30 pounds.
 
This position is located in the DC Metro area and must be able to work 3 days a week in our Washington DC office.

Please submit your resume and cover letter as one document.

 
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, and disability, marital or parental status or protected veteran status.  EOE