Operations Coordinator

Job Summary

We are seeking a highly organized, proactive, and detail-oriented Operations Coordinator to support day-to-day operations for our 3^rd party kiosk program. This role serves as a key liaison between internal teams and 3^rd party kiosk, ensuring seamless execution of operational tasks, communication, and issue resolution. The ideal candidate will be a self-starter with strong problem-solving skills who can effectively manage multiple priorities in a fast-paced environment.

Essential Job Functions *

1. Operations Management & Reporting - Create, update, and manage the Out-of-Service (OOS) Master report weekly; ensure availability on SharePoint for Customer Service. Generate manager-level reports and present actionable insights for the tri-weekly meetings. Attend and represent the organization in those meetings.

2. Parts & Inventory Control - Monitor and follow up on parts orders and backorders daily, ensuring shipment accuracy and timeliness. Track part statuses, confirm shipments, and resolve issues related to mislabeling, incorrect deliveries and return tracking. Maintain backorder (BO) reports and status updates are accurately reflected from the Tempe location.

3. Deployment Coordination - Manage weekly rollout plans by confirming regional coverage, calculating SLA distances, and coordinating new kiosk setups in the K2 system. Add Kiosk Technicians (KT) and kiosk numbers as needed during deployments.

4. Ticket & Report Oversight - Review service ticket data 2–3 times per week to identify and correct improperly closed tickets that could impact billing or commissions. Ensure dispatch arrivals and repair entries are accurate to support the month-end invoicing.

5. Operational Support - Act as the primary point of contact for daily escalations including but not limited to technician requests, swaps, PSE, and Tier 2 issues. Document the escalations, solutions, and track next steps in database for trending and reporting.

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• 3+ years of experience in operations, logistics, or project coordination (field service industry experience preferred)
• Strong analytical and problem-solving skills; ability to handle detailed reporting
• Excellent verbal and written communication skills
• Proficient in Microsoft Excel, SharePoint, and database or ticketing systems (K2 knowledge a plus)
• Comfortable working with cross-functional teams and managing competing priorities
• Highly organized with strong attention to detail

Competencies – Knowledge, Skills and Abilities

• Microsoft Suite Skills
• Strong Excel Skills

Operational Equipment

• NA