Part-Time Field Service Technician

Job Summary

Part-Time Field Service Technician – California East Bay Area 

The Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Part-Time Kiosk Technician in the California East Bay area.

You would begin your career with RDS as a Kiosk Repair and Service Technician training on key duplicating, tag engraving kiosks as well as 3^rd party service (Eco-ATM and Pokémon). The territory consists of 20-30 stores and number of hours per week is around 20-25 with a flexible schedule. This is an hourly position starting at $22 but is based on experience.  Car allowance will be provided along with a corporate gas card for business miles.

Essential Job Functions*

• Complete preventative maintenance, merchandising, cleaning, and product ordering at each store visit.
• Troubleshoot and repair kiosks and engraving machines based on scheduled visits as well as unscheduled repair dispatches.
• Plan weekly and daily travel schedule as needed based on service needs to maximize effectiveness and productivity.
• Serve existing accounts by examining scheduled service needs, sales trends and revenue improvement opportunities.
• Check text messages and emails for work related communication and respond to ETA on dispatches within 4 hours.
• Complete Plan-O-Grams, required software/hardware updates, store surveys, inventory and kiosk installs as required.
• Maintain good customer relations with store management and end-user

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• High School Diploma or GED

• Background in electromechanical repair and maintenance
• Prior experience in retail merchandising, field operations and customer service (preferred)

Competencies – Knowledge, Skills and Abilities

• Computer literacy, including knowledge of Microsoft Word, Microsoft Excel, and Outlook
• Ability to always represent Hillman professionally
• Ability to work weekends when required

Operational Equipment

• Must have an excellent driving record with a valid driver's license
• Must have reliable transportation with automobile insurance (mileage reimbursement)
• Must have a reliable cell phone (reimbursed)