Job Summary:

 Personally, and electronically meets with existing and prospective customers within a defined geographical territory.  Discusses customer needs and quotes products   Manages assigned territory to achieve sales plan while maintaining excellent customer service and relationships.

Essential Job Functions*

• Meets with customers to discuss company’s products; may take customer inventory and suggest orders; serves as outside contact to customers for the Company.
• Improves knowledge of product specifications and applications and answers general questions about All Points/ Industrial Solutions/Hillman products.
• Improves knowledge of department operating procedures, company products, and customer account specifications. 
• Creates customer quotations and generates routine and special-order paperwork according to established account profiles.
• Works with Inside Customer Service / Sales Team to finalize orders. 
• Initiates customer call route and schedule as needed; creates daily call reports to grow sales territory to the best of ability.
• Treats all customers in a courteous and professional manner; continually strives for a higher level of service and customer satisfaction.
• Attends trade shows, association meetings and seminars as required.
• Deliver’s products on an as needed basis.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• High school diploma or equivalent.
• At least 4 years of retail sales experience in the hardware industry.

• Valid Driver’s License.

Competencies – Knowledge, Skills, and Abilities

• Personal Leadership - Takes initiative and follows through on promises; accepts responsibility for mistakes; protects confidentiality; voices disagreement with tact; accepts & implements change.
• Internal & External Customer Service - Exhibits cooperative behavior; anticipates customer needs & initiates service in a timely manner; always exceeds service expectations.
• Communication - Communicates verbal & written information in a clear, concise manner; invites contact and listens with respect; responds to voice and email in a timely manner.
• Teamwork - Arrives at meetings and appointments on time; interacts well with various personalities; shares resources; supports team decisions; contributes to team projects when asked.
• Results Oriented - Possesses current industry & job knowledge; is organized & efficient; demonstrates effective time management & multi-tasking skills; makes decisions in a timely manner.
• Retail or customer service experience. 
• Sales experience and hardware industry background preferred.
• Strong sales ability and general knowledge of marketing concepts.
• Excellent interpersonal and communication skills. 
• Strong presentation skills.
• Strong organization and time management skills.
• Availability for overnight travel. 
• Maintain a valid driver license and vehicle insurance.
• Able to operate a motor vehicle safely and lift 70 pounds.
• Knowledge of Word, Excel, PowerPoint, and Windows Operating System.

Operational Equipment

• N/A