Field Service Technician - Louisville, KY

Robotics and Digital Solutions (RDS) a Division of The Hillman Group has an opening for a Full-Time Kiosk Technician in the Louisville, KY area.    
 
You would begin your career with RDS as a Kiosk Technician training on key duplicating and tag engraving kiosks. This territory consists of 98 kiosks and is a full-time role and may require overtime. This position starts at $23.00 per hour paid bi-weekly, a company vehicle and gas card are provided.

The territory would cover Louisville, KY and the surrounding 90 mile radius.

Benefits:

At Hillman, all full-time employees are eligible for health insurance, dental insurance, vision insurance, voluntary accident, critical illness and hospital indemnity plans.  Full-time employees are also eligible for 401K, short-term and long-term disability insurance, company group life insurance and employee stock purchase plan. Full-time employees receive vacation, personal and floating holiday time in addition to eight paid holidays.

Job Description:

• Primary contact with our customer locations.
• Restocks kiosks, orders product, cleans, does preventative maintenance, and responds to service and repair dispatches as needed. (Typically taking 1-2 Hrs. per machine x 1-2 times per month)
• The schedule for routine service calls is flexible within the week, however Saturday service is sometimes required (we are a retail company).
• Unscheduled service calls are expected to be responded to in four hours with an ETA, with on-site visit within 24 hours.
• Ideal for retired candidates with some technical experience.

Responsibilities:

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
• Perform on-call repairs or adjustments to the machine when the machine goes out of order.
• Install of machines in the local area.
• Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
• Keep track of inventory for re-stocking machines that are in the Kiosk Tech’s possession.
• Conduct store meetings and interact with store management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue.
• Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

Skills:

• The Kiosk tech will have basic trouble-shooting skills, mechanical and electro-mechanical skills, and the ability to follow written and oral instructions very carefully. Basic computer skills and basic spreadsheet and email skills are also required.