Guest Services Representative - Hilton Garden Inn Buffalo Downtown

Welcome to the Hilton Garden Inn Buffalo Downtown, where exceptional service and hospitality are our top priorities. We are a renowned hotel located in the heart of downtown Buffalo New York. We are looking for a friendly and professional Guest Services / Front Desk Agent to join our team and provide outstanding service to our guests.

As a Guest Services / Front Desk Agent, you will be the first point of contact for our guests. Your primary responsibilities will include:

• Greeting and welcoming guests upon arrival.
• Managing check-in and check-out procedures efficiently.
• Handling guest inquiries and providing information about hotel services, amenities, and local attractions.
• Answering phone calls and directing them to the appropriate departments.
• Processing payments and maintaining accurate records.
• Resolving guest complaints and ensuring a pleasant stay.
• Coordinating with housekeeping and maintenance staff to address guest needs.
• Maintaining a clean and organized front desk area.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Proficiency in using hotel management software and MS Office.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Flexibility to work various shifts, including weekends and holidays.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Employee discounts on hotel stays and dining.
• Friendly and supportive work environment.

If you are passionate about hospitality and enjoy working in a dynamic team, we would love to hear from you!