Inside Sales Representative - Manufacturing

• Comply with all safety and health guidelines, quality standard practices/procedures, and housekeeping standards
• Provide world-class customer support by identifying issues, devising solutions, and accepting ownership of the results
• Build long-term and mutually beneficial relationships with existing and new customers at all levels of the assigned customer’s organizations
• Develop and maintain an in-depth knowledge of the assigned customers, market challenges, behaviors, market trends, and opportunities
• Coordinate the involvement of company personnel, including support, service, and management resources in order to meet customer performance metrics and customers’ expectations
• Conduct regular off- or on-site business review meetings with customers
• Communicate the progress of monthly/quarterly customer initiatives to internal and external stakeholders
• Proactively lead assigned customer planning and forecast processes
• Assist with high-severity requests or issue escalations as necessary
• Actively engage in customer negotiations, due diligence, strategy, and other business and customer development requirements
• Maintain consistent communication and timely follow-up with customers and be available and responsive to their real-time needs

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION AND/OR EXPERIENCE:

This position requires at least an associate’s degree or a demonstrated educational or training path toward professional growth. Must possess good computer skills and be able to learn new skills as needed. Minimum of five years of experience in large/strategic customer management.  Experience in the manufacturing industry is preferred, not required.