Housekeeping - Director

Ensemble Hospitality is seeking a Housekeeping Manager to join our team and lead the Housekeeping Department at the DoubleTree by Hilton Hotel Carson.

The Housekeeping Manager is responsible for ensuring efficient operations of the Housekeeping Department in accordance with the DoubleTree by Hilton Hotel Carson standards as well as leading the entire Housekeeping Department including rooms front/back of house public areas and laundry.

RESPONSIBILITIES:

· Approach all encounters with guests and associates in an attentive friendly courteous and service-oriented manner.

· Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)

· Comply with certification requirements as applicable for position to include Food Handlers Alcohol Awareness CPR and First Aid

· Establish and maintain a key control system for the department.

· Operate radios efficiently and professionally in communicating with hotel staff.

· Ensure the proper use of radio etiquette within the housekeeping department.

· Monitor and direct all housekeeping and laundry leadership.

· Ensure compliance to company and brand training.

· Conduct associate performance appraisals.

· Conduct monthly department meetings with housekeeping staff.

· Prepare associate Schedule according to the business forecast payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.

· Maintain standards regarding Purchase Orders vouchering of invoices and checkbook accounting.

· Train and review all 'House Safety' rules and procedures with Housekeeping staff.

· Lead and facilitate monthly all-associate team meetings and any other functions required by management.

· Lead and facilitate weekly staff meetings and provide training on a rotational basis using the steps to effective training.

· Maintain a professional working relationship and promote open lines of communication with other managers associates and all other departments.

· Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.

· Focus the Housekeeping Department on its role in contributing to the guest service scores.

· Ensure that associates are at all times attentive friendly helpful and courteous to all guests' managers and other associates.

· Conduct weekly walk through with General Manager and Property Engineer.

· Use the telephone and computer system for reporting and verifying room status.

· Properly store secure and issue supplies as needed to meet business demands.

· Complete all reports in a timely and efficient manner as required by management.

· Establish with General Manager's approval any additional standards as needed for the Housekeeping Department.

· Review Guest Request log daily to ensure that all requests have been met taking proactive steps to address problems before they occur.

· Ensure completion of regular maintenance and cleaning projects on a biannual basis.

· Monitor all V.I.P.'s special guests and requests.

· Perform any other duties as requested by the General Manager.

QUALIFICATIONS:

· At least 6 years of progressive experience in a hotel and at least 4 year of related experience.

· Supervisory experience required.

· Must be proficient in Windows operating systems Company approved spreadsheets and word processing

· Must be able to convey information and ideas clearly.

· Must be able to evaluate and select among alternative courses of action quickly and accurately.

· Must work well in stressful high pressure situations.

· Must maintain composure and objectivity under pressure.

· Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

· Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.

· Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.

· Must be able to work with and understand financial information and data and basic arithmetic functions.

Benefits: Complete benefits package and generous company discounts.

· 401(k) and Company 401(k) matching

· Cell phone reimbursement

· Company Paid Employee Assistance Program (EAP

· Medical, Dental and Vision Health insurance

· Long Term Disability

· Basic and Voluntary Life insurance

· Vacation, Holiday and Sick Paid time off

· Generous employee discount

Compensation: $70,000 - $75,000 / yearly salary based on experience