Job Description

National Account Director

SUMMARY:

Responsible for effectively soliciting and becoming familiar with all accounts in their market segments; prospecting and contracting on assigned segment/territory to positively impact hotel revenues, developing, coordinating and executing strategic action plans with the objective of increasing business and revenue and positioning Bernardus Lodge & Spa as a premier meeting and incentive destination.

DUTIES AND RESPONSIBILITIES:

• Solicit new and existing accounts to meet/exceed revenue goals.
• Develop a robust strategic and tactical action plan to manage account portfolio including online research, telephone and email solicitation, outside sales calls, site inspections, familiarization trips and onsite client entertainment.
•  Develop complete knowledge and follow through with company sales policies and SOP’s.
•  Become familiar with selling guidelines and adjust/modify with an emphasis on maximizing occupancy to meet/exceed group budget.
• Become familiar with all business units including food and beverage, spa, programming and activities and strive to maximize overall group capture and contribution.
• Respond to all assigned inquiries in a timely manner following established guidelines.
• Trace all existing clients for repeat business. Maintain regular contact with existing clients and create outbound campaigns to acquire new and future business.
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
•  Operate within established sales expense budget.
• Monitor production of all top accounts and evaluate trends within your market.
• Assist in the preparation of required reports in a timely manner.
•  Approach all encounters with guests and employees in an attentive, friendly and service-oriented manner.
• Maintain regular attendance in compliance with Bernardus Lodge & Spa standards as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include      compliance with dress code and wearing a nametag when working.
• Attend all-employee meetings and any other functions required by management.
• Assist the DOSM with special projects.
• Support safe work habits and a safe working environment at all times.
• Other duties and jobs may be assigned as needed by supervisor.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• 3-5 years related experience in luxury resorts/hotel group sales and catering

• Must be able to work independently.

• Knowledge of sales skills, revenue management, training, and motivation of peers. 
• Knowledge of hotel features, benefits, and competing hotels within the market. 
• Ability to execute appropriate action plans. 
• Knowledge of hotel operations, including security and safety programs.
• Ability to operate standard Audio/Visual equipment.
• Ability to work effectively under time constraints and deadlines.

• Must provide valid document(s) to work in the US.

• Must meet legal age requirements for the position.

EXPERIENCE & EDUCATION:

3-5 years related experience in luxury resorts/hotel group sales; or equivalent combination of education and experience. High school diploma or general education degree (GED).

LANGUAGE SKILLS:  

• Must speak and communicate in English.
• Must be able to clearly communicate with guests, management and coworkers.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized or non-standardized situations. Ability to be proactive with duties and responsibilities.

COMPUTER SKILLS:

• Advanced knowledge of various computer programs, such as Outlook, Word, Excel, Power Point and Internet Explorer.
• Knowledge of Delphi
• Knowledge of OperaCloud preferred but not required.

CERTIFICATES & LICENSES:

• Valid California Driver License is required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met successfully to perform the essential functions of this job. Reasonable accommodations made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 10 to 25 lbs.
• Must be able to stand and walk for long periods of time.

WORK ENVIRONMENT:

The work environment at Bernardus Lodge ranges from winter time lows of 20 degrees to summer time highs to 100+ degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.