Credit & Collections Clerk

Position Summary and Responsibilities:

• Responsible for researching invoice short pays and follow-up to invoice resolution.

• Provide excellent customer service internally and externally by responding to customer invoice copy requests in a timely manner.

• Responsible for maintenance of ageing reports including follow-up with customer to resolve short payments or skipped invoices.

• Daily resolution of all invoice issues on previous day’s route reports.

• Processing and monitoring progress of credit applications; including follow-up to completion.

• Processing of non-sufficient funds checks; including notes and changes to customer accounts.

• Processing of references for credit applications.

• Data entry and maintenance of new customer accounts in system.

• Auditing new customer account files for completion

• Liaison with outside entities for collections of old write-off accounts

• Other duties may be assigned as needed

• Must have valid driver's license

Education and/or Work Experience:

• Previous experience of 2-3 years of credit required

• Computer experience in Microsoft Word and Excel

• Experience with10 key by touch.

• High School diploma or GED equivalent

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Ability to learn and use relevant internal applications. 
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.
• Sedentary work that primarily involves sitting/standing.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.