Overview/Job Summary

The Collections Specialist will be responsible for making daily collection efforts on all outstanding balances for parts and service wholesale accounts receivable. In addition, they will support the dealership parts/service personnel with customer related concerns and assist customers with billing inquiries or disputes.

Duties/Responsibilities

Works a daily aging report to address all balances 60+ days outstanding

Inputs ongoing, detailed collection notes in CDK comments

Process credit card payments & apply payments and offsets on customers’ accounts

Assists customers with billing inquiries, account reconciliation & disputes

Serve as contact between fixed operations personnel and customers to resolve issues

Provides requested copies of invoices for payment

Forwards requests for account information change to credit desk

Immediately advises management of disconnected phone, constant busy or other concerns regarding customer contact or disputes

Monitors & process credit override requests from Microsoft Outlook from parts and service personnel for assigned platform as per schedule sending all questionable COV request and back up information to AR manager or Director for override approval/denial. Follows up with customer for collection efforts if override is denied

Performs other related duties to benefit the mission/vision of the organization as assigned by your manager.

Company Benefits:

Pay and Recognition: 

• Paid holidays & paid time off 
• Deferred Holiday Pay Match 
• Paid training 
• Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement: 

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
• Up to 12 weeks paid pregnancy leave (disability leave) 
• Paid Parental Leave 
• Health savings 
• Flex spending accounts (tax free) 
• Short-term and Long-term disability plans 
• Life Insurance (Whole Life and Term) 
• 401k with company match

Learning, Tuition Assistance and Career Development: 

• Digital career path tool to assist with career development 
• Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

• Employee assistance program 
• Employee discounts on parts and service repairs 
• Scholarship awards 
• Opportunities to join our community service initiatives, which includes paid volunteer hours 
• Aggressive Employee referral program with bonus opportunities

INDOTHER