ASbury Brands

Rental Appointments Agent

Peoria, Arizona, EE. UU. ● Phoenix, Arizona, EE. UU. Sol. nº 7566
lunes, 14 de julio de 2025

Larry H. Miller Dealerships’ Job Description

Rental Appointments Agent

 

Primary Responsibilities:

The Rental Appointments Agent is expected to:

  • Maintain lot appearance by continuous monitoring and making adjustments when appropriate.
  • Seek ways to improve business operation efficiencies and customer service.
  • Be a teacher to support the efforts of other employees to be successful.

Reports to: Service Manager

Essential Duties and Responsibilities:

  • When interacting with customer, seeks to deliver exceptional guest experiences by going above-and-beyond. When not interacting with guests, gives priority to helping other team members deliver exceptional guest experiences (e.g., by being highly responsive to their requests for information or assistance that will help them serve our guests.
  • Treats all co-workers, customers, and vendors professionally and with respect.
  • Attendance and Punctuality.
  • Adheres to Company Policies and Procedures.
  • Maintains a clean and organized work area.
  • Maintains a professional appearance and adheres to the dealership dress code.
  • Responds efficiently and courteously to customer by phone requests.
  • Determines type of vehicle and accessories desired by customer, location for pick up and return of vehicle and number of days needed for rental.
  • Quotes cost of rental of vehicle and amount of deposit required.
  • Examines customer’s driver’s license and credit card to determine validity of identification and eligibility for rental.
  • Completes rental contract, explains rental policies and procedures, verifies credit and obtains customer signature and deposit.
  • Transports customers from offsite locations to dealership.
  • Checks automobile upon return for damage and records mileage and fuel level.
  • Reconciles cash or credit card slips with rental agreements,
  • Assists with clerical duties as requested and any other duties assigned.
  • Protects dealership and customer information.

 

Physical Demands:

  • Work performed in a dealership setting due to the location of customer vehicles and shop supplies.
  • Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers, handle or operate objects, tools, or controls and move about facilities.
  • Required vision includes close, vision, distance, peripheral, and the ability to adjust focus.
  • Required to lift up to a minimum of 50lbs.
  • Exposure to shop environments such as noise, dust, odors and fumes, chemicals, and adhesives.
  • While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.
  • Required to operate equipment and move vehicles in a safe manner at all times.
  • Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.
  • In general, this position is assigned regular business hours; however, it is typical to work more than 40 hours per week.

Minimum Qualifications:

  1. Education, Experience, and Certification(s).
  • High school diploma or the equivalent.
  • Maintain valid driver’s license and MVR record within company policy requirements.
  1. Skills.
  • Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
  • Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others’ reactions, and understanding why they react as they do.
  • Social Perceptiveness- Being aware of others’ reactions and understanding why they react as they do.
  • Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  1. Knowledge.
  • Knowledge of Larry H. Miller Dealerships’ current company management systems is desirable.
  • Interacting with Computers- Using computers and computer systems. Knowledge of Microsoft Office products is required. 
  • English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Ability to understand written sentences and paragraphs in work-related documents. 
  • Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. 

General Standards:

To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability- Ability to adapt to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events. 

Selective Attention- Concentrate on a task over a period of time without being distracted.

Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solution and solve problems.

Interpersonal Skills- Maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things.

Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job.

Leadership- Ethical leadership and followership behaviors that promote Larry H. Miller Automotive Group’s standards and result in a cohesive and effective team.

Compliance- Understanding of and adherence to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies, or business partners.

Customer Service- Providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness, and cost-effectiveness.

Ethics/Integrity- Representing the Larry H. Miller Dealerships by conducting yourself in a professional and courteous manner that demonstrates integrity and avoids actual or perceived conflicts of interest while complying with company standards and business ethics.

Oral Communication- Clearly identifying and professionally expressing issues in positive or negative situations.  

Planning/Organizing- Prioritizing and planning work activities and using time effectively.

Quality- Demonstrating accuracy and thoroughness and monitoring your work to ensure quality.

Dependability- Consistent, punctual attendance at work; following instructions; responding to management direction and soliciting feedback to improve performance.

Time Management- The ability to integrate methods of time management to provide a consistent and effective workflow that is cohesive for the department and team.

Safety and Security- Observing safety and security procedures and using equipment and materials properly. 

Company management reserves the right to add to, change or retract portions of this job description.  Employee is required to adhere to the qualifications, duties, and conditions of any revised job description.

 

INDOTHER

Otros detalles

  • Grupo de puestos Administrative
  • Tipo de pago Por hora
Location on Google Maps
  • Peoria, Arizona, EE. UU.
  • Phoenix, Arizona, EE. UU.