Body Shop Booker - Park Place Bodywerks Plano

The purpose of the Booker is to ensure an extraordinary client experience while creating client advocates. To post final charges on completed repair orders, verifying that all labor and parts charges are documented.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Posts final charges on completed repair orders, and make sure that necessary support documentation is with repair order (RO)

Verifies that proper operation codes and warranty damage codes are present on documentation and in compliance of dealership and manufacturer standards

Knows and understands the manufacturer warranty policy and procedures

Determines and enters the applicable labor operation codes, failure codes, and other administrative data required

Records (flag) the appropriate technicians for the hours earned on the operations they performed

Ensures that all deductibles are properly documented so they are collected from the client at the time of repair completion and vehicle delivery

Communicates with Parts Department and Technicians to verify that all charges are documented Enters and revises information and description of repairs in computer system

Prepares and delivers repair orders for billing

Obtains proper management authorization for policy charges (for any department) and/or discounts applied to a repair order

Acts as back up to the front desk and Cashier as needed Scans closed ROs

Issues POs for vendors and processes POs and invoices

Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction

Knows and understands the  Company's Privacy and Information Security Policy, and adhere to its requirements

Attends weekly department meetings

Other duties as assigned

JOB REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires "people" skills and a genuine desire to service the client.

A positive attitude and willingness to be a team member are essential to this position.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to utilize manual dexterity as well as stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

OTHER

Results-Oriented

Decision Making

Organizational skills

Teamwork

Flexibility

Stress Tolerance

Responsive and proactive

Accountability

INDOTHER