Sales Admin Larry H Miller Toyota Corona

Essential Duties and Responsibilities

1.

When interacting with customers, seeks to deliver exceptional guest experiences by going above-and-beyond.  When not interacting with guests, gives priority to helping other team members deliver exceptional guest experiences (e.g., by being highly responsive to their requests for information or assistance that will help them serve our guests).

2.

Treats all co-workers, customers, and vendors professionally and with respect.

3.

Attendance and Punctuality.

4.

Adheres to Company Policies and Procedures.

5.

Maintains a clean and organized work area.

6.

Maintains a professional appearance and adheres to the dealership dress code.

7.

Greets walk-in customers and determines the nature of their visit.

8.

Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.

9.

Communicates with callers and visitors in a professional, friendly and efficient manner as per established in store process.

10.

Monitors and keeps sufficient check and paper supply in the office.

11.

Organizes and maintains mailing system.

12.

Communicates messages to the appropriate parties in a timely manner.

13.

Assists with clerical duties as requested.

14.

Assist CR Manager in resolving complaints and all correspondence with customer.

15.

Assists with CSI reports.

16.

Enters CSI information into computer.

17.

Processes CSI information according to CSI Relations Manager.

18.

Reports on time to work and follows the schedule provided for you. Calls supervisor if he/she cannot be to work on time.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and talk or hear.

The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by the job include close vision, and ability to adjust focus.