Cashier - Nalley Toyota Union City

Receives monies and keeps accurate accounts of records.

Uses documents such as sales slips, invoices, receipts, check stubs, and computer printouts to verify, allocate, and post details of business transactions in appropriate ledgers or computer files.

Treats customers with respect.  Acts in ways to promote customer retention through efficiency, good communication and work organization. Has a pleasant, friendly demeanor.

Compiles reports to show statistics such as cash receipts and expenditures, accounts payable and receivable, profit and loss, and other items pertinent to operation of business.

Runs reports; balance receipts against deposit report.

Batches out credit card machines.

Answers inbound phone calls and distributes calls to appropriate associates via transfer of calls and/or taking thorough messages and delivering.

If assigned, sets and records service appointments.

If assigned, makes outbound calls for Service reminder/ non responder list.

If assigned, makes outbound calls for service due lists.

If assigned, makes outbound service reminder calls within 24 hours prior to appointment from the appointment log.

If assigned, makes outbound calls for special order parts.

If assigned, makes outbound calls for miscellaneous marketing campaign lists.

Identifies “no-shows” and makes appropriate notation in DMS.

Closes customer Repair Orders.

Assembles Repair Orders in sequence and files.

Pulls files when requested.

Copy and fax/scan documents as necessary.

If assigned, coordinates courtesy van drivers to ensure timely drop-offs and pick- ups for customers.

Verifies that all Repair Orders have email addresses.

Greets walk in customers and determines the nature of their visit.

Assists the service advisors/consultants by explaining all parts of the repair order to the customers and communicating any customer questions or concerns to the appropriate service personnel.

Assists with clerical duties as requested and any other duties assigned.

Assists Customer Relations Manager in resolving complaints and all correspondence with customers.

Completes records to ensure accuracy.