Service Director- Peoria Genesis

PURPOSE OF POSITION-

The purpose of the Service Director is to ensure an extraordinary client experience while creating client advocates. The Service Director will also manage, organize, supervise, and develop the Dealership Service Department in order to maximize profitability, increase client satisfaction, and maintain factory-dealership relationships. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned. The Service Director will also be responsible for understanding and being able to assist with all of the functions of Service Manager (reference Service Manager Job Description). Must be able to drive and operate vehicle Sets monthly and annual objectives/forecasts for sales and profit for the service, departments Establishes and maintains systems for tracking sales and production performance with comparison to objectives on a daily basis Determines both short and long term staffing requirements for the service department Establishes and monitors goals for member development programs Sets client satisfaction index goals and coordinate plans for their attainment Works with Parts Manager to ensure proper inventory levels Participates in Operational Planning Establishes written departmental policies and procedures including, but not limited to: hiring practices, hours of operation, pay plans and pay levels, written job descriptions, member training, standards of performance, member records, member motivation, plant and equipment maintenance, discipline, fringe benefits, and security Reviews each department manager's performance Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction, attends weekly department and manager meetings.

JOB REQUIREMENTS-

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position. EDUCATION and/or EXPERIENCE Bachelor’s degree (B. A.) form four-year college or university; and one to two years related experience and/or training; or equivalent combination of education or experience. Experience using Microsoft Excel, Microsoft Word and Microsoft Outlook CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License) Operator's Driver's License (must be insurable). 

PHYSICAL DEMANDS-

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to utilize manual dexterity as well as stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

OTHER-

Oriented Decision Making, Organizational skills, Teamwork, Interpersonal skills, Relationship Building, Flexibility, Stress Tolerance, Responsive, proactive, Accountability and Developing Others.