Auto Dealership Collections Specialist

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Benefits

We offer you and your family members a comprehensive benefits package including medical, vision, prescription drugs, dental, life and disability insurance, and a 401(k)-retirement plan.

• Health Care

• Paid Time off

• Paid Holidays

• 401(k) Plan

• Dental Care

• Disability Insurance

• Life Insurance

• Flexible Spending Account

• Employee Assistance Program

• Employee Discounts

• Wellness Program

Job Description

Collector I – Business to Business AR Customer Service

Goals:

All Asbury DSS Accounting positions provide excellent guest-centric service to our customers while ensuring timely and accurate recording of transactions.

Overview:

Asbury Commercial Parts and Service Accounts are business accounts that require follow up and research.

Generally, they require attention to individual invoices, pending credits, and research for payments.

Many use 3^rd party payment systems that we must navigate through for payment to be successful.

Our locations take orders, deliver goods, and the invoices gets passed to the AR department for processing.

Some invoices route through the varying systems and are paid timely, however, some invoices error out in the routing and then require resolution from the AR collector.

Resolution can come through many methods:

• Technical correction, i.e., repair order reference error, PO error.
• Rebill from location
• Return to be processed

Daily responsibilities:

• Collection efforts
• Work daily aging schedules to address all items over 45 days
• Process customer payments incoming from phone calls, emails, group systems.
• Provide requested documents, statements, payment advices, upon request

Customer Service:

• Assist customers with billing inquiries and account reconciliation
• Assist customers with parts or service disputes, serve as contact between fixed operations personnel and customers to resolve issues
• Forward requests for account information changes to credit desk

Reporting & Communication:

• Compile and share various reports regarding customer contact, experience, follow ups
• Attend team meetings, provide feedback and engage with management on continuous improvement initiatives

Education and Experience

• High School diploma
• Prior business to business customer service collections
• Working knowledge of Microsoft Office Suite – Outlook/Excel/Word
• Working knowledge of mid-large volume Software systems for customer data retrieval

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