Parts Counter Associate-Alpharetta, Volkswagen

Do you have a passion for developing relationships, providing exceptional guest experiences, and innovating in the automotive industry?

As a Parts Counter Associate, you will have the opportunity to positively impact our business and the lives of our team members and customers every day. We seek a strong, energetic, people-focused individual who will help us redefine the car-buying experience.

Does this sound like you? Apply now! 

Company Benefits:

Pay and Recognition: 

• Weekly pay
• Paid holidays & paid time off 
• Deferred Holiday Pay Match 
• Paid training 
• Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement: 

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
• Up to 12 weeks of paid pregnancy leave (disability leave) 
• Paid Parental Leave 
• Health savings 
• Flex spending accounts (tax-free) 
• Short-term and Long-term disability plans 
• Life Insurance (Whole Life and Term) 
• 401k with company match

Learning, Tuition Assistance, and Career Development: 

• Digital career path tool to assist with career development 
• Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

• Student loan relief resources 
• Employee assistance program 
• Employee discounts on parts and service repairs 
• Scholarship awards 
• Opportunities to join our community service initiatives, which include paid volunteer hours 
• Aggressive Employee referral program with bonus opportunities

The Parts Counter Associate is responsible for selling parts to all customers, over the counter, through the shop, or on the phone.

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
• Inform customers of companion part requirements while ensuring the customer is exposed to the complete product line
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed
• Inform customers of companion part requirements and specials and ensure that the customer is exposed to the complete product line
• Review the body shop estimate to be sure the parts that are ordered are correct and all pricing is in line with the assessment when applicable 
• Pull and fill orders from stock
• Notify  parts manager of out-of-stock parts or shop materials that need immediate attention
• Notify all necessary parties when particular ordered parts have been received
• Pull orders and ensure that all parts are tagged with customer names and job number
• Follow department policy and instructions on the particular ordering of parts, plus S.O. aging
• Follow up on back-ordered parts and replenish assigned inventory daily
• Maintain a prompt, efficient, and timely flow of paperwork
• Makes sure all internal requests for parts are billed on the service repair order
• Verify will-call and back-order files weekly and returns to vendors, or stock those items not picked up or required
• Receive payment from retail customers or obtain credit authorization
• Assist outside sales representatives with their orders
• Excellent communication and customer service skills, and able to maintain a professional image and demeanor
• Ability to multi-task in a fast-paced environment
• Strong computer & phone skills are required (Internet, MS Outlook)
• Proficient in CDK is a plus!
• Degree in automotive technology or military equivalent experience
• Bi-lingual is always a plus!
• Must be at least eighteen years of age
• Must have a valid Driver’s License
• Must be able to pass pre-employment screen (background and drug test)

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