Systems Administrator

SUMMARY 

Responsible for managing IT services including internet, voice services orders, and billing.  In addition, there will be support requirements for Alliant's Zoom system and special projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Coordinate orders and billing issues for voice and internet services.  Ensure that Alliant is consuming only the services needed.

• Participates in projects as required to include but not be limited to voice systems and services.

• Work with team leads to provide service and support for Alliant's Zoom and Zoom Call center.

• Develop, maintain, and implement ordering and billing processes around internet and voice services.

• Other duties as assigned.

QUALIFICATIONS 

EDUCATION / EXPERIENCE 

Bachelor's Degree in computer technology or equivalent combination of education and experience

Three (3) or more years related experience in project management, order implementation and cleanup, network monitoring, voice services (Zoom), insurance, and user support.

SKILLS

Excellent verbal and written communication skills

Excellent customer service skills, including telephone and listening skills

Ability to work within a team and to foster teamwork

Good planning, organizational and prioritization skills

Proficient in Microsoft Office products

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