Receptionist/Technical Assistant

SUMMARY 

Greets vendors, customers, job applicants and other visitors; may operate a switchboard to route incoming calls and place outgoing calls.  Provides customer service and clerical support to assist Producers and service team. This role will be fully onsite in the Fresno office 5 days a week.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Greet and direct vendors, clients, and other visitors in a friendly and professional manner

• Notify employees upon the arrival of customers and visitors

• Answer, screen, and route incoming calls; manage scanners, printers, postage machines, and copiers

• Receive and distribute incoming packages throughout the company

• Open and scan incoming mail for staff; prepare and send checks via FedEx to the designated lockbox

• Maintain organization and cleanliness in the mailroom, workroom, kitchen, and supply areas

• Monitor inventory and order office supplies as needed

• Process and post outgoing mail

• Assist with printing Certificates of Insurance, including folding, stuffing, labeling, and mailing

• Provide basic computer support and troubleshooting for staff

• Perform monthly fire extinguisher inspections and ensure compliance

• Adhere to agency management system standards and ensure data integrity

• Full-time, in-office position

• Perform other administrative or office duties as assigned

QUALIFICATIONS 

EDUCATION / EXPERIENCE 

High School Diploma or equivalent combination of experience and education

Two (2) or more years related work experience

SKILLS

Good communication skills and telephone etiquette essential

Good customer service skills

Ability to work within a team and to foster teamwork

Good planning, organizational and prioritization skills

Proficient in Microsoft Office Suite

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