Manager, Credit & Collections

Why you’ll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Credit & Collections Manager reports to the Vice President, Accounting and Finance
• Located in Mansfield, MA
• Full-Time
• In-Office

The Credit & Collections Manager holds a position of accountability, overseeing the entire credit management and contract management functions within the organization. With a focus on maintaining compliance with state and federal procedures, this role involves strategic leadership, managing credit terms, and supervising the Credit Analysts. The Credit & Collections Manager will play a pivotal role in safeguarding corporate assets, ensuring effective credit risk assessment, and fostering positive relationships both internally and externally.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Credit Management:

• Manage and oversee all credit functions for the division.
• Establish credit terms and procedures for the control of assets, records, loan collateral, or securities.
• Protect corporate assets by filing necessary liens/UCC’s where applicable.
• Ensure compliance with state and federal procedures.

Contract Management:

• Review contracts for proper language prior to acceptance.
• Work closely with Contract Administration to ensure timely issuance of non-system invoices and deposits receipt within contract terms.

Supervision and Leadership:

• Supervise Credit Analysts and manage workflow.
• Maintain appropriate staffing levels to meet the credit needs of the organization and customers.

Performance Metrics and Efficiency:

• Develop and utilize performance metrics for the Credit Department.
• Assist in modifying processes and procedures to maximize efficiency.
• Effectively utilize technology to aid in managing department productivity.

Credit Risk Assessment:

• Analyze credit data and financial statements to determine the degree of risk involved in extending credit to customers.
• Exercise wise judgment when making risk assessment decisions regarding terms, credit limits, and payment plans.

Customer Relationship Management:

• Consult with customers to resolve complaints and verify financial and credit transactions through research and effective communication.
• Act as a liaison between Sales, Accounting, Credit, Design, & Management for proper adherence to policies and approvals.

Training and Professional Development:

• Conduct Credit training for new hires in the organization.
• Attend NACM meetings as requested.
• Commit to growth in understanding the foodservice industry.

Communication and Reporting:

• Communicate and appropriately elevate A/R concerns and resolutions through the preparation and distribution of A/R aging to CFO.

COMPETENCIES:

• Strong business acumen with a concentration in Accounting and Credit.
• Advanced proficiency in MS Office suite and operating systems.
• Thorough knowledge of economic and accounting principles and practices.
• Accurate interpretation of credit reports.
• Strong negotiating skills.
• Excellent customer service, sales-minded attitude.
• Advanced math skills.
• Excellent ability to assess, negotiate, and follow up on credit issues.
• Ability to maintain a positive attitude and enthusiasm under all circumstances.
• High level of work ethic, willing to put in time and effort to meet customer needs.

QUALIFICATIONS & EXPERIENCE:

• 6 – 8 years of progressive Credit experience, or equivalent Military or practical experience.
• 2+ years as a Credit Manager for an $75M+ organization.
• Experience in foodservice sales or distribution.
• Corporate contract sales experience.
• Fair Credit Practices training preferred.
• Clean Credit background.
• Team management and leadership experience.
• Ability to successfully pass a background check post offer acceptance.