Inside Sales Coordinator

Why you’ll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Inside Sales Coordinator reports to the Operations Manager
• Located in Knoxville, TN
• Full-Time
• In-Office

The Inside Sales Coordinator plays a pivotal role in supporting the inside sales team by managing various sales-related tasks and activities. This position requires someone with experience in sales coordination or a related field, who possesses strong organizational skills, attention to detail, and a customer-focused mindset. The Inside Sales Coordinator will collaborate closely with the sales team to streamline processes, enhance customer relationships, and drive sales growth.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Customer Engagement:

• Respond promptly to customer inquiries via phone, email, or chat, providing product information, pricing, and assistance with order placement.
• Build and maintain strong customer relationships by delivering exceptional service and addressing customer needs and concerns effectively.

Sales Support:

• Assist the sales team with order processing, including entering orders into the system, coordinating shipments, and managing delivery schedules.
• Prepare sales quotes, proposals, and contracts, ensuring accuracy and completeness before submission to customers.

Lead Management:

• Manage inbound leads and inquiries, qualifying leads based on predefined criteria and distributing them to the appropriate sales representatives.
• Follow up with leads to assess their level of interest, provide additional information, and schedule sales appointments or demonstrations as needed.

Data Management:

• Maintain accurate and up-to-date records of sales activities, customer interactions, and order status in the CRM system.
• Generate reports and analyze sales data to track performance metrics, identify trends, and evaluate sales effectiveness.

Collaboration and Communication:

• Communicate regularly with sales representatives to provide updates on customer inquiries, orders, and opportunities.

Problem-Solving and Resolution:

• Address customer issues and concerns promptly, collaborating with internal teams to resolve issues and ensure customer satisfaction.

COMPETENCIES:

• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
• Customer-focused mindset with a commitment to delivering exceptional service and support.
• Proficiency in CRM software and Microsoft Office suite (Word, Excel, Outlook).
• Ability to analyze sales data and generate reports to track performance and identify opportunities for improvement.
• Team player with a positive attitude and willingness to collaborate with others to achieve common goals.
• Adaptability and flexibility to work in a fast-paced and dynamic environment.

QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in Business Administration, Marketing, or related field (preferred), or equivalent military or practical experience.
•  1 – 2 years of experience in sales coordination, customer service, or a related field.
• Previous experience with CRM software and order management systems is preferred.
• Demonstrated ability to thrive in a collaborative team environment and contribute to a positive work culture.
• Ability to successfully pass a background check post offer acceptance.