MANAGER GROCERY COMBO Rancho San Miguel Livingston #27

ob Title: Combo Manager

Location: PAQ, Inc, Store Location, On-Site

Reports To: Store Director

Employee Type: Regular, Full-Time

Exemption Type:Non-Exempt

Travel Required: No

Wage Scale: Group C

Updated:9/10/2024

Job Summary:

Manages, delegates and coordinates activities of the Grocery and Front-End departments including maximizing sales while achieving labor goals, development of staff, expense control, merchandising/displays, Grocery, Frozen Food and Dairy inventory levels, and that all applicable laws, policies and procedures are followed while insuring a friendly shopping environment for our customers and positive working conditions for our employees.

Essential Functions of the Position:

• Develop projected weekly work plans based on projected sales.
• Write staffing schedules and monitor plans, making appropriate adjustments as needed.
• Assign duties to employees on a shift, schedule break periods, approve days off and vacation requests, and make scheduling adjustments based on business demands.
• Maintain all merchandising standards, display presentations, and POS standards.
• Monitor daily inventory levels to ensure appropriate merchandise stock levels, proper merchandise presentations, and POS signing.
• Ensure the selling floor is adequately stocked and monitor product quality, checking for proper rotation.
• Assign priorities and objectives to department staff, directly supervise task completion, and monitor productivity to ensure efficiency through direct observation and review of production outputs.
• Assist in training new employees and coach and motivate staff to promote a team environment.
• Evaluate employee performance, providing coaching and motivation to ensure employee success. Conducts internal interviews, promotes employees as needed, and administers disciplinary action, including recommending termination when necessary.
• Listens to customer complaints, examines returned merchandise, and resolves problems to restore and promote good customer relations.
• Administers the "It's Showtime" Customer Service program, coaching, mentoring, and disciplining as needed to ensure a pleasant shopping experience.
• Monitors the reporting of customer and employee accidents, ensuring accurate and timely completion of paperwork.

• Review department and store trends, recommending and initiating changes to maximize goals and objectives.
• Troubleshoot and choose the appropriate course of action to correct equipment issues.
• Oversee and complete monthly inventories in perimeter departments and quarterly full-store inventories.
• Perform Store Director duties in their absence as assigned.
• Open and close the department according to established procedures and produce necessary reports daily.
• Ensure compliance with company and department policies, operating procedures, and applicable laws.
• Contact appropriate vendors and monitor work performed to ensure all store equipment is in proper working condition.
• Perform other duties as assigned.

Knowledge:

• Comprehensive understanding of grocery retail operations, including merchandising, inventory management, and sales forecasting.
• Familiarity with applicable laws and regulations regarding grocery store operations.
• Knowledge of POS systems and inventory management software.
• Understanding of customer service best practices and strategies to enhance customer engagement.

Skills:

• Strong leadership and managerial skills to effectively lead a team and ensure high performance.
• Excellent verbal and written communication skills to interact with staff, customers, and vendors.
• Problem-solving skills to address and resolve operational and customer service issues promptly.
• Organizational skills to manage multiple tasks and priorities efficiently.

Abilities:

• Ability to develop and implement strategic plans to achieve department goals.
• Ability to analyze sales data and market trends to make informed decisions.
• Ability to work in a fast-paced environment and handle high-pressure situations.
• Ability to motivate and mentor employees to foster a collaborative and productive work environment.

Physical Requirements:

• Stand and walk for extended periods, typically 8-hour shifts.
• Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
• Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
• Ability to handle and operate necessary equipment and tools.
• Good hand-eye coordination and manual dexterity.
• Maintain clear communication with customers and team members.
• Move quickly and efficiently to assist customers and manage workload.
• Maintain physical stamina to work in a fast-paced environment.

Work Conditions:

• Work Hours: Ability to work flexible hours, including some weekends and holidays, as needed.
• Environment: Indoor, climate-controlled, with adequate lighting and ventilation.
• Primary Work Stations: Work within the grocery store environments, which include various sections such as the sales floor, backrooms, and exterior areas.
• Dress Code: Professional and presentable attire as determined by store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair, and not faded.
• Exposure: May be exposed to moving mechanical parts and cleaning chemicals.
• Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.
• Interaction: Constant interaction with customers and team members in a fast-paced retail environment.

Minimum Qualifications:

• Education: High school diploma or equivalent.
• Experience: Over five years of experience as a Relief Manager and Person in Charge is preferred. Supervisory experience is required. Previous experience in retail is an added advantage.

Company Employment Policies:

• PAQ, Inc is an “At-Will” employer.
• PAQ, Inc is an Equal Opportunity Employer (EOE).